Forum Discussion

barceneaux's avatar
barceneaux
Active Contributor
3 years ago

LogMeIn Display Issues - Mac OS 11.6 (Big Sur) & 12.2 (Monterey)

After searching endlessly for a fix to this issue, I have resorted to posting what I am experiencing.   I handle LogMeIn on (let's just call it) a lot of Mac computers for our organization.   I h...
Problem
  • GaborO's avatar
    GaborO
    3 years ago

    Hi barceneaux !

    Thanks for giving a hint (fast user switching) on how the issue usually reoccurs for you. With this help we managed to reproduce and identify the root cause of the issue.

    While there is a solution to remediate the problem, by unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings, It is just a temporarily fix.

    The real fix requires some development and a new release. We will inform you when the fix is ready.

     

    A note just to make things clear: the "caffeinate -u -t 2" command was a temporary solution for the black screen issue when the display went to sleep due to energy saving settings. We launched a fix in our latest release (4.1.0.12203) for that problem.

barceneaux's avatar
barceneaux
Active Contributor

This has NOT been resolved.

 

While both solutions:

  • unchecking & checking "Screen Recording" -> "LMIGUIAgent" in Security & Privacy settings
  • running caffeinate -u -t 2 

Do work temporarily, quick switching between user profiles will cause this issue to happen again. It does not fail. This happens on EVERY Mac we have running Big Sur & Monterey.

 

At this point, it is a bit ridiculous that we have not had a permanent fix. I even spent an afternoon on phone support with LogMeIn with no solution.

 

What is going on? Is no one else experiencing this issue?

HakunaMatata's avatar
HakunaMatata
New Member
3 years ago

Experiencing the exact same issue with our Macs on Monterey too... checking and unchecking those boxes worked previously but now it's proving to be more troublesome as it doesn't work unless I am on the admin account. LogMeIn seem to be hopelessly bad at rendering updates or fixes to anything and take way too long to implement them.. looking for another solution remote wise if this continues any longer because it's getting ridiculous.