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New Contributor
kcbates85
Posts: 2
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Accepted Solution

Changing User Profiles and switching accounts

So I have done some researching on switching computers from one account to another and found that you must delete the computer from the account, restart LogMeIn on the host and then sign in to the account to change the account; furthermore, I think that LogMeIn should done something to make this process much easier. However, when signing into the account the option to change user profile is grayed out and when logging into LogMeIn Central it shows it has been place the computer in the old account instead of the new account. 

 

Screenshots:

http://i1025.photobucket.com/albums/y320/caseybates/Grayedoutprofileswitch.jpg

http://i1025.photobucket.com/albums/y320/caseybates/Differentprofiles.png

http://i1025.photobucket.com/albums/y320/caseybates/computerinDefaultgrouponoldaccount.jpg

 

Anyone have advice on this? I want the deleted computers to be added to the new user profile.

 

As always thanks in advance

New Contributor
kcbates85
Posts: 2
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Re: Changing User Profiles and switching accounts

Also when trying to select the buttons to install on computers remotely or install on this computer it refreshes the page and nothing happens/changes. 

 

Screenshot below:

http://i1025.photobucket.com/albums/y320/caseybates/tryingtoinstallremotelyorinstallonthiscomputer.j...

Valued Contributor
ByronDaniel
Posts: 62
0

Re: Changing User Profiles and switching accounts

[ Edited ]

Thank you for the post.

 

As for the first part, this method may be a bit faster...

 

http://help.logmein.com/SelfServiceKnowledgeRenderer?type=FAQ&id=kA030000000DGUcCAO&search=1&kw=move

 

As far as the user profiles part being greyed out. You'd have to be the Master Account Holder or at least have the "deploy LogMeIn installations" permission in Central.

 

http://help.logmein.com/SelfServiceKnowledgeRenderer?type=FAQ&id=kA030000000DGEiCAO&search=1&kw=add%...

Byron Daniel | Customer Support Representative
LogMeIn, Inc.
www.LogMeIn.com | www.twitter.com/logmeinhelp
p. +1-800-993-1790