I use Logmein to access friends & family's computers to diagnose & repair issues. Love & I mean LOVE Logmein! Today I had a friend call with an issue he is having & I can't access his computer because neither of us can remember the access code. When attempting to change the access code, I guide him to right click the system try icon, open logmein, go to the options tab, click "change access code" button.
When he clicks the "change access code" button he tells me that the screen goes completely black.