Mirror Driver Issue

[Anon37585]

Hi There,
 
Yesterday i installed log me in on a couple of new machines and all was well, however after rebooting the machines the video cards stopped working properly. The monitor came on during boot up and displayed the starting XP screen but then went blank.
 
Connecting to the machine via Log me in worked but again the remote moitor display was blank.
 
Having eventually managed to get back in to the PC via another VNC route i discovered that the Screen size was locked to 800x600 and the colour depth locked to 4bit.
 
The solution was to uninstall logmein and then unistall and reinstall the nvidia video drivers.
 
Anyone else has this, is there a work around or is this something new?
 
Cheers

[KGHalbe]

I searched the forum, and found this suggestion from someone else.  I am not sure this will help, but give it a try.
 
Start your machine in safe mode, uninstall LogMeIn. 
Reboot to normal Windows.
Download this file:    https://secure.logmein.com/logmein.zip   
Save it to the desktop, and extract the contents of the zip file to "c:\lmi". 
Open a command prompt, and navigate to the c:\lmi directory. 
Type the following:    logmein.exe install -nomirrordrv   
 
This will install LMI back onto your machine, without the mirror driver.  You'll have to open logmein after the install to reattach it to your account.

[Anon39454]

Reading through some of these forum issues like the current horror story, noticing that rarely, if ever, does LMI have a moderator to respond to them, I can't help but wonder whether one is talking one's computer life in one's hands risking this kind of thing. The kind of severe problem described in this thread should NEVER happen, and if does, then the software at issue is too buggy to be released.

[KGHalbe]

If you actually mean "this thread", like you said, you are refering to MatP's screen going blank.  You state that this should NEVER happen.
 
Well, if you look at the thousands and thousands of LMI users, and the very few that have this problem, it is a very low incidence.  I don't think there is ANY software out there that will run on 100% of the machines without problem - no matter how much or how long it has been tested.  There are so many varieties of machines that every possible combination can't be tested.
 
If you did not mean "this thread", like you said, and you were refering instead to the major outage that LMI had today, then maybe you should realize that LMI has limited control over their connections.  The problem started with the ISP (Qwest).  It wasn't a software redesign or anything that they did wrong.
 
Just my opinion.
 
 

[Anon39507]

I have had the same issue.  I uninstalled log me in, reinstalled my video drivers and installed log me in zip/ no mirrors.  Everything worked fine untill we received an update window.  My employees updated the machines and wiped out the video again.  I restarted the machines in safe mode but Log me in does not show up in the program files list.  I restarted the machines with "last known working configuration" So I have 9 machines that I can not access.  Anyone else have this issue?

[JeremyS.]

In case anybody runs into this problem again:

When you do a command-line install of LogMeIn, it doesn't show up in the Add/Remove programs list.  You will have to run a command-line uninstall.  This is done by opening the command prompt, and navigating to the install directory.  The default install paths are:

version 2.30.559 and below:  c:\program files\logmein
version 3.0.604 and above:  c:\program files\logmein\x86 (or x64, if running a 64-bit OS)

Once here, type "logmein uninstall" to remove the program.  You will probably have to delete the LogMeIn folder from c:\program files, as well.

NOW, in the event this exact thing happens (update installing the mirror driver), we added an uninstall switch for just the mirror driver.  Follow the same steps as a normal command-line uninstall, but instead type this:

logmein uninstallmirrordrv

This'll remove the mirror driver, and should fix the display issue after a reboot.

[kevandju]

I have this issue occur about 90% of the time with LogMeIn on Nvidia N6200 video cards by Asus.  Not sure if this helps or not, but have tried all different versions of drivers for the video card and LogMeIn will still break it.

Uninstalling LogMeIn in VGA mode will ruin the Nvidia drivers and then those need reinstalled.  This has been an issue for me for over a year now.

[T3chGirl]

Hi,

Before I try this, I just wanted to confirm (if you are still around more than 2 years later...
I am having a problem running a program on my home computer from work with the video driver not being recognized, so I am hoping if I remove the mirror driver it will recognize the nvidia driver installed.


Are there any spaces or dashes after 'uninstall':

logmein uninstallmirrordrv

Thanks so much

[mcbinder]

I just tried this and the command "logmein uninstallmirrordrv" worked OK.

AND it actually fixed the problem I was having.


mcb

[wiperzeus]

Thanks JeremyS.-

The command line uninstallmirrordrv took care of my issue.

-wiperzeus