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New Contributor
taylor2005
Posts: 1
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User name and password

When I try a remote access, it asks for user name and password.

What are these?

New Contributor
RemoteHelp4U
Posts: 2
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Re: User name and password

You login to LOGMEIN as normal, using YOUR LOGMEIN user name and password.

 

The next section is the security username and password of the REMOTE computer you wish to control.

 

You should have already filled these in on the REMOTE conmputer, otherwise you wont be able to login to IT...

 

You need to DOWNLOAD LOGMEIN to the remote computer and  install it.

 

Then whilst you are at the REMOTE computer you want to control, you can then fill in the Password  and Username which will log you on to it when you use the LOGMEIN shortcut...

 

Hope this helps.

New Contributor
brinks
Posts: 1
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Re: User name and password

I have the same problem.

I installed Logmein client on the remote computer and added it to my account. I did not enter any username/password while doing this.

 

when i try to access the computer remotely, it still asks for a username/password

what do i do ?

New Contributor
Alexander HC
Posts: 2
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Re: User name and password

User Name and Password is your PC's login details. Has nothing to do with LogMeIn, but when you turn your PC on, the info you type in to log into your PC, that is what LogMeIn Ignition asks for.

 

I hope this helps.