Changes to Free Limit [ Edited ]

[Sean_K]

Hello all!

We’re making some changes to LogMeIn Free that will introduce limits on the number of computers available via a single LogMeIn Free account, and we recognize these changes will impact a small percentage of our users. While the vast majority of LogMeIn Free users will not be impacted by this change – LogMeIn Free is and will remain free – we wanted to explain what is changing, who will be impacted and what, if anything, it means for your account.

For nearly a decade we’ve sought to provide users with a great free remote desktop access product, and users have been able to install and use LogMeIn Free on as many computers as they wish.  This free model has since been extended to a broader set of our offerings, including join.me and our cloud data access product, Cubby.  We see free as a mutually beneficial proposition for us and our users, and we plan to keep it that way.  

To ensure that we can continue to provide high-quality, free remote access services, make meaningful improvements, and invest in products that meet the evolving needs of our customers we will be limiting the number of computers a user can access free of charge to 10. For users that would like to remove this volume limit and access more than 10 LogMeIn Free computers, a subscription to LogMeIn Central, our remote management tool, will be required.  

We appreciate that with change comes questions, concerns, and sometimes angst.  And we want to make sure our users have quick answers to any questions and all the information needed to help ease the transition.  We hope users will make the decision to upgrade their accounts.  We also recognize many users may not be happy with this change and will unfortunately consider other alternatives.  In the long term we believe this change will allow us to continue to support all of our users, paid and unpaid.

You can find the answers to common questions here, as well as share your comments and questions in the thread below.     

Sincerely,

The LogMeIn Team

[ejChristian]

I assume this only applies to free accounts and not a mix of free and Pro.  For instance, if I have 14 computers, 7 of them free and 7 of them pro, I still have "room" for 3 additional free, correct?

[WillhiteLMI]

Hello Ed, 

Welcome to the LogMeIn Community! If you currently have subscriptions of LogMeIn Pro within your account, at this time you will have the ability to have more than 10 free computers within your account. 

Sincerely,

The LogMeIn Team

[ColinMac]

I'm curious - I have 19 free machines, but have received no email as yet. First I knew was the tweet today !  

Gotta say, I'm a bit disappointed.

[davide-rota]

Hello, not sure I understand... accounts with one or more Pro subscriptions active will not be subject to the 10 free computers limitation?

...also I didn't receive any email nor I can buy Central @199$: the price is listed at 299$/year that is very very expensive for me (added about 20 computers for hobby/helping relatives and friends).

Thanks

[s3ds]

I just got my email I have 14 free for family and friends I've now deleted 4 so i have 10 is it ok to delete one more then add another if i need ?

[WillhiteLMI]

Hello s3ds,

Yes, you will be able to maintain a balance of 10 Free computers within your LogMeIn account. 

-The LogMeIn Team

[jdeli]

I understand, as a business model, the charge per active managed systems.  But what I hate about this change is being charged for systems that I may have installed a client on in case of remote support needs.  Since I have paid for your IOs products and have used pro but I have installed this client as a IT support tool on many of my serviced clients over the years as a way to help them in the future and may only use once or twice a year for an urgent call for help. 

If I am actively managing many users I can see having to pay but this policy does nothing to help those that use your product as a rescue support tool.  As a programmer I know that this is nothing more than a list in a database that someone came up with to say look we can get more money if we set a limit on the free clients.  User X has 20 free systems in his list so he has to pay $299/y to access the extra 10.  As an IT person I have other options so this won't net you any more than a unsatisfied customer who used to recommend your product to other IT support professionals. 

VNC and Gotomeeting etc were not as convenient as your product but just as good for remote support.  So just my 2 cents from the "small percentage"

[Alpha22]

This is a great shame as I use LMI to great effect and benefit for the 20 elderly people I support. I appreciate the need to reassess the business model but it would have been more considerate to offer a facility to add single extra computers for a small fee for each one so added. If this is not possible I shall have to consider passing on the cost to my clients which I don't really want to do. I know I should not expect something for nothing but an annual licence fee of about $30 (GBP 20) would be fair. Alan UK

[ccouvillion]

Will the $199 price be only available to people who set up a new Central account? I've got Central now that is due to renew shortly. I'd like the lower rate if it is available to others.