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LogMeIn Administrator
Sean_K
Posts: 843
0

Changes to LogMeIn Free

[ Edited ]

LogMeIn Free will no longer be available starting January 21, 2014. We will begin gradually migrating users of LogMeIn and Ignition-branded remote access offerings to a paid-only account-level subscription of LogMeIn Pro.

 

Account-level subscriptions of LogMeIn Pro include our signature remote access to two or more computers, as well as mobile apps for Android and iOS, desktop apps for Mac and Windows, and premium features like remote printing, the ability to manage and transfer cloud and local files, and more.  We believe that, with this change, our customers will have the best desktop, cloud and mobile access experience available in the market today.

 

In order to continue using remote access, you will need to purchase an account-level subscription of LogMeIn Pro.  You will have the option to choose a subscription that meets your needs based on the number of computers you want to access. Take advantage of special introductory offers in the coming weeks by logging into your account at LogMeIn.com for pricing information and offer details.

 

Please note that LogMeIn Central customers will not be impacted by this change. This change does not impact the free versions of Cubby and join.me.

 

We recognize that this change will impact a large percentage of our users and that there may be questions and concerns. You can find the answers to the most common questions here and join the discussion in the thread below. Our staff will be dedicated to supporting you throughout this transition.

 

Sincerely,

The LogMeIn Team

 

UPDATE:

 

We’ve heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. Please see below:

 

For owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android

 

While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers.  LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition.  Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

 

Notification period

 

Impacted users will be notified via email and in-product messages.  While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro.  To be clear, the 7-day grace period starts when you next login to the LogMeIn service.

Sean Keough
Product Specialist, LogMeIn Support
New Contributor
Anon15759
Posts: 1
2

Re: Changes to LogMeIn Free

Are there future plans to change the pricing and/or pricing model for Central? Right now it's a very good deal once you get a couple dozen computers on it. 

New Contributor
Letdownuser
Posts: 1
9

Re: Changes to LogMeIn Free

So, free was staying free last year when it was restricted to 10; now it's 7 days and gone.

 

Well, same for me.

 

 

New Contributor
fghghfgh
Posts: 1
7

Re: Changes to LogMeIn Free

Moving to Teamviewer, free for personal use!

Contributor
DMDragonfly
Posts: 6
9

Re: Changes to LogMeIn Free

[ Edited ]

Maybe it's worth the price for business users, IT solutions, etc, but for a casual personal user, connecting to one home computer in my lunch break... it's not worth it. I understand you're a business, so obviously need to make a profit, but I'm not, and for what I use it for... Not gonna happen.

 

So byebye LogMeIn. It's been fun and I'll miss you, but I guess it's time to move on and give one of the other numerous free alternatives a try.

New Contributor
pierrexp
Posts: 1
3

Re: Changes to LogMeIn Free

Hello,

 

i have logmein backup, and i use logmein free to manage my backups!

 

So i won t renew logmein backup, as u stop logmeinfree!

 

I wont pay 2 solutions, just to use backups!

 

I don t know who toke that decision, but i guess u ll regret it so bad!

 

Pierre

New Contributor
é1000
Posts: 3
13

Re: Changes to LogMeIn Free

This is a shame. As I receive an email notification today announcing the end of the service today! It's hard to make a shorter notice than that.

Sorry, this shows no consideration to your customers base. I'll think twice before going for paid service alternative...

I'm disappointed.

Contributor
chandlerp
Posts: 5
8

Re: Changes to LogMeIn Free

Thanks for giving us loads of notice to sort something else out.  I will not be signing up just to do the occasional remote session on my mum's PC.

 

Bye.

New Contributor
Socom-wet
Posts: 1
9

Re: Changes to LogMeIn Free

Subscription to 2020??? But will be pulled in 7 days? Won't be recommending LMI Pro any more. Nice move, good way to decimate your loyal customers base!

New Contributor
Rob_Quads
Posts: 1
9

Re: Changes to LogMeIn Free

Very unprofressional approach to the announchement IMO.

 

To give users NO time to sort a replacement gives a very poor impression of the company and really questions what your like with your other paid services.