Desktop Shortcut Going Away for Logmein Free

[John_OH]

Found this today, the Complimentary License of Ignition is not the license for your login account, it is a complimentary license for only the computer of the shortcut you are transferring. If you have 3 computers and only 1 had a shortcut, and you clicked on it, that 1 computer would have a multiyear (2017) license in Ignition. The rest will still be under the trial from the install.

I have already purchased 2 ignitions licenses and it support all my computers under that account and even new ones if I add more, but now you are selling individual computer licenses for Ignition?

LogMeIn, is this true, is this how it is going to work?

[Anon40262]

I wonder if LogMeIn ever thought of trying to go the Android / iOS Free App Method???

I.E. Ads!  Put a small banner ad on the screen while your using LMI Free Edition. (that could be clickably closed) It's worked for so many other "Free" Apps.... What do you guys think??

-TimJ

[Mistrblank]

Yep, I didn't find out until today when I attempted to use a link to login.  Kind of stupid to me that this was kept this quiet.  They gave me a complimentary copy of Logmein Ignition for Windows/OSX, but for the life of me I can't understand why anyone would pay for it.  At least my iOS copy of ignition does great things (like file transfer and audio) without the need for Pro Accounts, all this seems to do is the same things I get through logging into the website.  

Fortunately I only have about 5 machines and the links were just saving me the keystrokes and mouse clicks to log into the website.   But for people that used links to allow multiple users access machines managed by one account, this has to be terrible news.  

 

[Anon75123]

I wrote in earlier to mention that my complimentary Ignition license said "expired" when I tried to run it. As a goof, i tried it again and guess what? It now works...

I didn't do anything different, but all of a sudden it works? I'm glad it does, but how did it start working?

[techtied]

Does it show an expire date on your Ignition?  They gave me only a year.

[JustAlex123]

Just found this post as part of a search when I came to setup a new computer. For me this is kind of the final straw. I've already closed a couple of corporate accounts we had in favour of TeamViewer and shall start moving my free machines over. Way to shaft your customers LMI!

[Vincentz]

Around June, the Desktop Shortcut option became a LogMeIn Pro only feature.

However, if you have any existing desktop shortcuts, you can use LogMeIn Ignition for free to replace the Desktop Shortcut functionality.  Ignition is a separate program that you use instead of your web browser and can save either or both your LogMeIn login and remote computer login information so that you can access your computers without typing in user names and passwords.

Open any existing shortcut and you will see a page that says:

Important Information About Desktop Shortcut

Desktop Shortcut is now a Pro-only feature, but we understand how important it is for you to have one-click access to your computers. We hope you find these alternatives helpful and continue to depend on LogMeIn for quality remote access and management.

Ignition for Windows: With Ignition, remote sessions are launched fast, and credentials are saved and encrypted locally. Get Ignition now

Access via Central: Central users can create a link in the Configuration tab that functions the same as a Desktop Shortcut. Any RSS links created for Free or Pro hosts or existing Pro Desktop Shortcuts will still work.

You may see the line "Activate and assign your complimentary license – you will then be prompted to download the Windows app."

Click on the link to get Ignition and you will have a subscription for LogMeIn Ignition.  This subscription is attached to your account and can be used to connect to any computers in your account.  Tech support told me the subscription is not time limited.  My account lists the renewal date as July 2017 but I assume that is just the farthest date the system uses and it will keep working past then.

You can install Ignition in Windows or download the USB installer which will create a portable version you can run directly from the USB device on whatever computer you are using.

Sub-users of your account can also get Ignition for free if they open any existing desktop shortcuts that are connected to their sub-accounts.

If you don't have any existing shortcuts but you have LogMeIn Central, you can create an RSS Feed Link under Configuration.  Open that in your browser and it will have links to your remote computers.  You can use those links to create desktop shortcuts that function like the old Desktop Shortcuts did.

Vincentz

[Vincentz]

I have received the license for Ignition from an existing Desktop Shortcut and it works for any computers I have under my LogMeIn account.

Tech support says the license is associated with the LogMeIn account and not the remote computers.  They also say it is not time limited.

Vincentz

[HAWookie]

Hi There,

I have the same problem as Anon75123, where my complimentary Ignition license has expired. I checked the original email (where advised they were removing the desktop shortcuts and providing a complimentary license of Ignition) and could not see anything about a time limit to the license.

However my ignition states it has expired or is no longer available. I've logged into central and can only see my LogMeIn Free subscription.

I've since sent in a support ticket querying the issue.

I'll have to wait and see, or hopefully find (like Anon75123) Ignition will come good again.

[HAWookie]

Hi There,

I received a reply email from my support ticket. It seems I had installed the trial version instead of the complimentary version. They've stated their finance department have re-instated my complimentary licence and had to follow instructions to assign my complimentary licence to my email address/account. It seems it already had been done for my convenience.

I did however notice that it had a renewal type set to yearly and the renewal date was 1 year away. However I had a live chat with a LogMeIn rep who confirmed (as did the reply email) that my LogMeIn subscription is good for the life of the product/will renew allowing me to use Ignition as long as Ignition exists. (as per Vincentz post above, its not time limited)

I can confirm my LogMeIn Ignition is working again.

Good luck to the rest of you.

Cheers