Does this mean I cannot use LMI Free from Internet Access to access the computers I support? I'm not clear on this at all. So what if the Icon goes away. Can I still log into my Account where "My Computers" are listed and gain access to the computers I have the Free Client installed on?
This change seems to be designed to nudge people using LogMeIn Free to manage many machines towards the Pro product. I'm not sure why so many posters here are doing that in the first place though. The website is a much better place for viewing the status of and connecting to many machines. I use Free at home, and Pro internally at work and for supporting larger clients. The desktop shortcuts are a great help when it comes to individual employees accessing their own machines. That's probably why they chose to remove the feature for Free users.
To be fair, corporate customers really should be paying something at least. But, it seems to me that the desktop shortcut feature is most useful to Free users in general -- not just corporate users. Free users are the ones who most likely have just one or two machines they want to connect to. It's definitely not worth upgrading to Pro for the desktop shortcut feature alone.
The bottom line is that a change in price structure would have been a better route to go. Have Free for personal use, some sort of low-cost Standard version for business use, and the Pro version for those who need the extra features. The Free version will now be lacking a feature that basically all the other free alternatives have some form of. Logging into the website isn't the worst thing in the world, but it is annoying. Now it's annoying and I'd feel resentment every time I have to do it. No thanks. There are too many other options out there. And if I'm using another product, why not check out the pro version of that product for our internal/client use too? and so on, and so forth. Thanks for the email.
We pay for logmein central which is 200 or 300 a year and Im fine with that. BUT we have over 200 clients with logmein so to get even half of them on logmein pro so I don thave to login to the website all the time is ridiculously expensive. Logmein pro is great that you get all these features BUT I dont want any of them. Just remote access which the logmein central provides.
Id pay an addtional $100/$200 a year just to allow desktop shortcuts on the logmein central
An extremely ill-advised marketing strategy. Many "Free" users will find it too complex logging in to access a remote computer. The cost of the "Pro" version greatly exceeds the value for occasional use once or twice a month at most.
Perhaps a better approach would be to allow an annual fee, at a much lower cost, for a pack of 5 PC's allowing multiple desktop shortcuts to each of them for use with the "Free" version, with Pro allowing unlimited shortcuts to all licensed PC's.
This would possibly generate much more revenue than the forced upgrade strategy, and would retain users, instead of driving them to other products.