Remote printer does not show up on remote PCs

[Anon39729]

we have the issue where one day  the remote printer is availaable next day (been almost a week now) its not.  it has happened before (also after numerous updates from big bill gates). if i recall i had to delete the user / remote machine and recreate, then get lmi to swithch the subscriiption to the new (same machine) remote.    long drawn out process.  but i am also having issues over a wireless network printing, again i think due i think to massive recent updates from uncle bill (if he was really my uncle would have disowned him long ago despite the money).

point being remote printer was working not its not.

we are currently using print to local pdf & email file to remote site for printing..... as you can imagine very pleased with this  temp fix.....

[ByronDaniel]

One thing to try if the printer is not connecting...

1. When connected to remote host, up in the black bar on the top of the remote window
2. Click on "customize toolbar"
3. Click on "Connect Printer"
4. The printer icon should show up in the top of the black bar
5. If the icon is greyed with no hourglass - Reinstall LMI on the host computer
6. If the icon is greyed with an hourglass - Switch to full screen
7. If the icon is lit with no hourglass - The printer has been connected (click on the icon to make sure the right printer is checked)
8. If the icon is lit with an hourglass - go here (http://help.logmein.com/SelfServiceKnowledgeRenderer?type=FAQ&id=kA030000000DGBACA4&search=1&kw=java)

If all else fails, please call in to the support line.

[inspectaneck]

Both the full screen and the Java method work for me.  Finally!

Thanks.

Aaron

[tcp]

You mentioned this is a top priority but this thread is over a year old.  I have a client experiencing this same issue with the latest version of LMI and the issue persists.

Has a actual and final solution been reached yet?

[eth6706]

Use a different web browser.
In my experience logmein is terrible with chrome. Try firefox

[gwpd]

Dear Sir

thank you very much for posting this answer.

very helpful

pijm

[Anon136592]

This is July 2012 and I have the same problem today with an HP printer.  It doesn't show up at all as a printer option.

[JohnL12]

Hi,

I just installed Logmein Pro and I don't even have a connect printer icon in my ribbon?  Can anyone help?

Thank you

[supportsiden]

• When connected to remote host, up in the black bar on the top of the remote window
• If black bar is not visible, move mouse cursor to top of screen, around center and click once (there will be a thin grey bar at the edge of screen)
• Black bar is not the connection bar on the remote, its the slightly wider one on the local sreen
• Click on "customize toolbar"
• Click on "Connect Printer"
• The printer icon should show up in the top of the black bar
• If the icon is greyed with no hourglass - Reinstall LMI on the host computer
• If the icon is greyed with an hourglass - Switch to full screen
• If the icon is lit with no hourglass - The printer has been connected (click on the icon to make sure the right printer is checked)
• If the icon is lit with an hourglass - go here (http://help.logmein.com/SelfServiceKnowledgeRenderer?type=FAQ&id=kA030000000DGBACA4&search=1&kw=java)