Reply
Contributor
ChazE911
Posts: 5
0

Responsiveness problem with Windows 7 64-bit

I recently upgraded one of my home computers to Window 7 Premium, 64-bit. I installed LogMeIn Pro and am able to connect from my work PC. The problem is that the response from my home PC is choppy, for lack of a better word. All of my keyboard and mouse actions seem to occur in spurts; I type 10-12 characters and they appear in a group of 3-4, pause then 3-4, then... Same sort of thing if I type the beginning of a URL in my remote browser - type a few chars, wait, arrow down to a selection, wait, the URL is populated, press return, wait the action completes... No individual delay is horrible, but cumulatively it's driving me up a wall.

I don't think the issue is connectivity - I have another PC at home and I can switch to that system and responsiveness is fine. Both systems are on an 802.11g router to my Fios connection. Using the 64-bit system locally is fine - very responsive and no lag or choppy responses.

The big discriminator seems to be that I moved to 64-bit.

Any thoughts?
LogMeIn Administrator
Sean
Posts: 376
0

Re: Responsiveness problem with Windows 7 64-bit

I use Win7 Premium x64 on my Home system, with a 25/15 FiOS connection. I have no such lag at all, and can run the connection at full color quality in most instances (not videos, or flash ads).
Sean Keough
Product Specialist, LogMeIn Customer Support
Contributor
ChazE911
Posts: 5
0

Re: Responsiveness problem with Windows 7 64-bit

Thanks for the response, Sean.

Any thoughts on how to troubleshoot this? I can connect to a different computer on the same network at home from the myat work and have no problem, which seems to rule out network lag. The problem doesn't appear when I'm in front of the keyboard physically, which seems to rule out the hardware/OS on the home PC. Since I did a fresh download and install after dropping in the new OS, I assume I have the latest and greatest client software. I can't think of anything aside from LogMeIn to look at.
LogMeIn Administrator
Sean
Posts: 376
0

Re: Responsiveness problem with Windows 7 64-bit

Disable the effects and the use the Display Accelerator, that is all I can suggest. Mine is configured to defaults. Nothing special with my configuration.

Only other thing I did is my TCP/IP stack has been "optimized" for gaming, so that may help. Search TcpAckFrequency and how to disable it; also look for MSMQ as I have that on as well. Essentially, this disables error checking (among other things) in your transactions.

-Please note that you will be doing these of you own accord. we at LogMeIn cannot take any responsibility for the side effects these procedures may have on your computer.
Sean Keough
Product Specialist, LogMeIn Customer Support
New Contributor
JessicaD
Posts: 1
0

Re: Responsiveness problem with Windows 7 64-bit

ChazE911,

Have you also checked with the Microsoft Windows 7 Compatibility Center to ensure the router you are using is indeed compatible with Windows 7? Have you tried an alternate browser?

Also, should you require additional assistance and guidance, Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams.

Jessica
Microsoft Windows Client Team


Contributor
ChazE911
Posts: 5
0

Re: Responsiveness problem with Windows 7 64-bit

Jessica,

Thanks for the suggestions. I had not thought to check the router against the Windows 7 HCL. I did so and it isn't listed (Actiontec MI424WR) as either compatible or incompatible. It is the standard router that Verizon uses for their Fios implementations and has been in place for many months.

I'm unconvinced that it could be the source of the problem, though. I can access the other PCs on the network (one wired and one wireless) without any problem. When I'm at the keyboard of the 'problem child' machine, I have no lag or other connectivity or display problems. This machine, by the way, is an Athlon II x4 - 635 with 4GB of DDR3 ram, so the specs are good on that end.

I did try disabling Aero as suggested earlier in this thread, but that had no discernible impact.

I've tried accessing the system with IE, Firefox and Chrome, and all evidence the same problem.

If I had problems with lag while I was at the machine itself I'd be a lot more inclined to look for H/W incompatibilities or similar problems. All of this keeps leading me back to LogMeIn running under the 64-bit OS. It seems like it's the only thing different about the system that I haven't been able to rule out.

I'm open to other suggestions, though, whether they're apparent or not.

Contributor
ChazE911
Posts: 5
0

Re: Responsiveness problem with Windows 7 64-bit

Sean,

Based on Jessica's question later in this thread, are you using the Actiontec MI242WR wireless router with your Fios setup?
Contributor
Sven_DP
Posts: 9
0

Re: Responsiveness problem with Windows 7 64-bit

Same problem here.  Only the W7 PC's are extremey slow when taken over.  Coonection is often dropped.

No problem with XP and Vista PC's.  At first I thought of firewall or network problems, but firewall is below 15% and network utilisation is very low.

New Contributor
hamako
Posts: 2
0

Re: Responsiveness problem with Windows 7 64-bit

There seems to be a serious coding issue between XP and Windows 7  64 machines.

 

In my case it is even weirder. I have recently bought a new laptop while being on a business trip. My old XP machine worked fine, but died on my during the trip, so I had no choice. I actually like the new machine, but LogMeIn does not work right. I feel like haveing one foot nailed to the ground and moving in circles.

 

I can log into my XP home computer, but cannot write anything, no input by typing possible. So I write the text on my laptop and cut and paste it into emails or text files on my remote computer. Very troublesome and time consuming.

On the other hand, I can maneuver the cursor, click,copy and paste etc. and all commands work. However, when I try, for example, to open WORD with a mouse click, the program tells me "You are keeping the CTRL key depressed. Do you want to open WORD in safe mode?"....not to mention that I did not keep any key depressed.

 

I also think that this has nothing to do with routers or so. It is some idiosyncracy in the XP&7 coding and LogMeIn in between. Hope they can fix that, otherwise this is not usable for me anymore.

 

Hans

New Contributor
restmin
Posts: 1
0

Re: Responsiveness problem with Windows 7 64-bit

I'm having the same problems. Since I got a computer with 64-bit and windows 7 I've not been able to use logmenin.com - it's changed my life (sadly) as I used to like being in the other room sometimes on my laptop, etc. instead of in the home office with the door shut.

 

I just got an itouch and would LOVE to be able to try it so I could answer emails, etc. but don't want to put out the $30 without knowing if it will be great (like it was on my original computer) or if it will be pointless. Who wants to have it take 15 minutes to type 10 words to answer an email?

 

Anyone else have any ideas? Logmein.com - might be good idea to have short trial for Ap. I'd love to stick with you!