Welcome to the Community and thank you for your question!
You can try a command line install as an alternative method of adding the computer to your account.
Downloading the software:
- Download the installer zip file from: https://secure.logmein.com/logmein.zip.
- Save the zip file to your desktop.
- Right-click the zip file once downloaded, and select Extract to... (if you have a 3rd party extraction program, such as Winzip or WinRAR, you may use that also).
- Extract the files to
C:\LMI (you may need to create this folder on your C: drive).
In Windows Vista or Windows 7
- Click on Start, and in the Search bar type:
cmd.
- Right-click cmd.exe and select Run as Administrator.
- The command prompt window will open.
32-bit Windows 2000, XP, Vista , or 7
- Type
cd C:\lmi\x86 and hit Enter.
- You should now be in the C:\lmi\x86 directory.
- Type
logmein install and hit Enter.
64-bit Windows XP, Vista, or 7
- Type
cd C:\lmi\x64 and hit Enter.
- You should now be in the C:\lmi\x64 directory.
- Type
logmein install and hit Enter.
Note:
If you are unsure about your Operating System type (32-bit or 64-bit), right-click on Computer and choose Properties. On the system properties window, look for System Type.
You will receive a message that install was successful. Close the command prompt window and click Open LogMeIn on the message that appears, and follow the steps to assign the computer to your LogMeIn account.
Joshua Nelson
User Services Representative
LogMeIn, Inc.