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Regular Contributor
mixedup
Posts: 29
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"ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

I'm getting the "ready but offline" message after updating the LogMeIn software to the latest version of 4.0.0.1940.  I did this update as I was getting the blank screen on my Mac after the Lion update

 

Any ideas?  How to get LogMeIn working here on my MacBook Pro running Lion?

 

 

Regular Contributor
mixedup
Posts: 29
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Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

log file:

 

2011-07-26 07:00:51.648 - Error     - LogMeIn - WebSvc -  - Could not connect to LogMeIn.com. Please make sure LogMeIn is enabled on any firewalls and your Internet connection is active.

 

 

2011-07-26 06:59:35.625 - Info      - LogMeIn - Main -  - ========== STOPPED ==========

2011-07-26 06:59:35.625 - Info      - LogMeIn -  -  - -----------------------------------------

2011-07-26 06:59:41.542 - Info      - LogMeIn - RegLoader -  - Loading config from ../config.xml

2011-07-26 06:59:41.542 - Info      - LogMeIn - NLS -  - Default language in /Library/Preferences/.GlobalPreferences.plist is "English" (00/00)

2011-07-26 06:59:41.542 - Info      - LogMeIn - NLS -  - Default language in /Library/Preferences/.GlobalPreferences.plist is "English" (00/00)

2011-07-26 06:59:41.542 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 06:59:41.542 - Info      - LogMeIn - Init -  - Starting SessionManager

2011-07-26 06:59:41.543 - Info      - LogMeIn - Init -  - Starting SessionGUIAgentLauncher

2011-07-26 06:59:41.543 - Info      - LogMeIn - Init -  - Starting LMISessionManager

2011-07-26 06:59:41.543 - Info      - LogMeIn - Init -  - Starting service

2011-07-26 06:59:41.543 - Info      - LogMeIn - Main -  - ========== STARTED ==========

2011-07-26 06:59:41.543 - Info      - LogMeIn - Main -  - Entered main loop.

2011-07-26 06:59:41.543 - Info      - LogMeIn - Main -  - OS version: Mac OS X v10.7.0 Lion (Intel x86)

2011-07-26 06:59:41.543 - Info      - LogMeIn - Main -  - Memory: 2048MB physical, 1413MB available

2011-07-26 06:59:41.543 - Info      - LogMeIn - Main -  - LogMeIn version: 4.0.1940 (Jul 13 2011 18:00:05)

2011-07-26 06:59:41.546 - Info      - LogMeIn - Main -  - Starting...

2011-07-26 06:59:41.550 - Info      - LogMeIn - Main -  -   nat traversal over udp

2011-07-26 06:59:41.550 - Info      - LogMeIn - Main -  -     XTCP protocol

2011-07-26 06:59:41.551 - Info      - LogMeIn - Main -  -   rng

2011-07-26 06:59:41.551 - Warning   - LogMeIn - Main -  - Cryptographically strong rng is not available.

2011-07-26 06:59:41.551 - Info      - LogMeIn - Main -  -   ssl engine

2011-07-26 06:59:41.551 - Info      - LogMeIn - Socket -  - loading strings

2011-07-26 06:59:41.551 - Info      - LogMeIn - Socket -  - initializing

2011-07-26 06:59:41.551 - Info      - LogMeIn - Socket -  - loading ciphers

2011-07-26 06:59:41.551 - Info      - LogMeIn - Socket -  - loading verify locations from file ../CA.pem

2011-07-26 06:59:41.552 - Info      - LogMeIn - Socket -  - loading certificate from file ../server.pem

2011-07-26 06:59:41.552 - Info      - LogMeIn - Socket -  - ciphers supported:

2011-07-26 06:59:41.552 - Info      - LogMeIn - Socket -  -   DHE-RSA-AES256-SHA           SSLv3  RSA  AES(256)   SHA1  strong

2011-07-26 06:59:41.552 - Info      - LogMeIn - Socket -  -   DHE-DSS-AES256-SHA           SSLv3  DSS  AES(256)   SHA1  strong

2011-07-26 06:59:41.552 - Info      - LogMeIn - Socket -  -   DHE-RSA-CAMELLIA256-SHA      SSLv3  RSA  Camellia(2 SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-DSS-CAMELLIA256-SHA      SSLv3  DSS  Camellia(2 SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   AES256-SHA                   SSLv3  RSA  AES(256)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   CAMELLIA256-SHA              SSLv3  RSA  Camellia(2 SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   PSK-AES256-CBC-SHA           SSLv3  PSK  AES(256)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   EDH-RSA-DES-CBC3-SHA         SSLv3  RSA  3DES(168)  SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   EDH-DSS-DES-CBC3-SHA         SSLv3  DSS  3DES(168)  SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   PSK-3DES-EDE-CBC-SHA         SSLv3  PSK  3DES(168)  SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-RSA-AES128-SHA           SSLv3  RSA  AES(128)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-DSS-AES128-SHA           SSLv3  DSS  AES(128)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-RSA-SEED-SHA             SSLv3  RSA  SEED(128)  SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-DSS-SEED-SHA             SSLv3  DSS  SEED(128)  SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-RSA-CAMELLIA128-SHA      SSLv3  RSA  Camellia(1 SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   DHE-DSS-CAMELLIA128-SHA      SSLv3  DSS  Camellia(1 SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   AES128-SHA                   SSLv3  RSA  AES(128)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   SEED-SHA                     SSLv3  RSA  SEED(128)  SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   CAMELLIA128-SHA              SSLv3  RSA  Camellia(1 SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   PSK-AES128-CBC-SHA           SSLv3  PSK  AES(128)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   RC4-SHA                      SSLv3  RSA  RC4(128)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   RC4-MD5                      SSLv3  RSA  RC4(128)   MD5   strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Socket -  -   PSK-RC4-SHA                  SSLv3  PSK  RC4(128)   SHA1  strong

2011-07-26 06:59:41.553 - Info      - LogMeIn - Main -  -   privilege separation

2011-07-26 06:59:41.554 - Info      - LogMeIn - Main -  -     LMIPSUser path: /Library/Application Support/LogMeIn/bin/LogMeIn.app/Contents/Resources/LMIPSUser

2011-07-26 06:59:41.554 - Info      - LogMeIn - Main -  -   security

2011-07-26 06:59:41.554 - Info      - LogMeIn - Main -  -   variables

2011-07-26 06:59:41.554 - Info      - LogMeIn - Main -  -   sessions

2011-07-26 06:59:41.554 - Info      - LogMeIn - Main -  -   caches

2011-07-26 06:59:41.554 - Info      - LogMeIn - Main -  -   license

2011-07-26 06:59:41.555 - Info      - LogMeIn - Main -  -   templates

2011-07-26 06:59:41.555 - Info      - LogMeIn - Main -  -   filters

2011-07-26 06:59:41.555 - Info      - LogMeIn - Main -  -   threads

2011-07-26 06:59:41.555 - Info      - LogMeIn - Main -  -   http listener (addr: *, port: 2002)

2011-07-26 06:59:41.558 - Info      - LogMeIn - Main -  -   web service

2011-07-26 06:59:41.558 - Info      - LogMeIn - Main -  -   maintenance

2011-07-26 06:59:41.559 - Info      - LogMeIn - WebSvc -  - Requesting gateway data.

2011-07-26 06:59:41.559 - Info      - LogMeIn - LoadUrl -  - Loading: http://homesite/myrahost/list.aspx?weighed=1&os=macosx&buildnumber=1940

2011-07-26 06:59:41.562 - Warning   - LogMeIn - LoadUrl -  - Got response status: 400 (HTTP/1.0 400 Bad Request)

2011-07-26 06:59:41.562 - Error     - LogMeIn - WebSvc -  - Could not connect to LogMeIn.com. Please make sure LogMeIn is enabled on any firewalls and your Internet connection is active.

2011-07-26 06:59:41.930 - Info      - LogMeIn - WoL -  - Our default gw: 10.1.1.1

2011-07-26 06:59:41.931 - Error     - LogMeIn - WoL -  - Cannot query wake on lan settings from the dynamic store: No such key

2011-07-26 06:59:41.933 - Error     - LogMeIn - WoL -  - Cannot query wake on lan settings from the dynamic store: Success!

2011-07-26 06:59:41.964 - Info      - LogMeIn - Main -  - Started.

2011-07-26 06:59:42.121 - Info      - LogMeIn - Main -  - WOL cfg is changing: on

2011-07-26 06:59:42.707 - Info      - LogMeIn - Toolkit -  - New client connected

2011-07-26 06:59:42.790 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 06:59:43.111 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 06:59:43.111 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 06:59:43.113 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 06:59:43.120 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:32.997 - Error     - LogMeIn - IPCDIST-Toolkit -  - run(): IPCException: Socket is not connected

2011-07-26 07:00:32.997 - Error     - LogMeIn - IPCSRV-Toolkit -  - IPCException: Input/output error

2011-07-26 07:00:32.998 - Info      - LogMeIn - Toolkit -  - Socket closed

2011-07-26 07:00:32.999 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:43.591 - Info      - LogMeIn - Toolkit -  - New client connected

2011-07-26 07:00:43.616 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:43.637 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:43.637 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:43.683 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:43.683 - Error     - LogMeIn - WThread -  - Joining running native thread failed: Resource deadlock avoided

2011-07-26 07:00:51.629 - Info      - LogMeIn - WebSvc -  - Requesting gateway data.

2011-07-26 07:00:51.629 - Info      - LogMeIn - LoadUrl -  - Loading: http://homesite/myrahost/list.aspx?weighed=1&os=macosx&buildnumber=1940

2011-07-26 07:00:51.648 - Warning   - LogMeIn - LoadUrl -  - Got response status: 400 (HTTP/1.0 400 Bad Request)

Regular Contributor
mixedup
Posts: 29
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

note FireWall is disabled on my MacBookPro

 

I thought I did a Java update after Lion came up? - does Logmein rely on Java? if so what versions?  i.e. is it worth checking this?

New Contributor
jw2002
Posts: 1
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

Do you have LittleSnitch or something similar installed?  Little Snitch was complaining in the logs about a "connection deferred" error.  Switching off LittleSnitch fixed the problem for me.

Regular Contributor
mixedup
Posts: 29
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

not to my knowledge

New Contributor
currywurst
Posts: 1
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

same issue, same version, turning little snitch off doesn't help ...

Regular Contributor
mixedup
Posts: 29
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

Anyone able to confirm whether it is yet "safe" to go to Lion yet (re ensuring logmein free continues to work)? 

 

Has anything changed since the various problem reports (e.g. Lion updates, doco clarification etc)?



New Contributor
mekk
Posts: 1
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

I confirm that it's NOT safe to upgrade to Lion on latest LogMeIn update, never had any problem before, don't have any kind of firewall installed, was working great since latest update. LogMeIn common guys, test your product before releasing !! Still thanks for making such a great product

New Contributor
Anon30832
Posts: 1
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

Having the exact same issue, only not on Lion, still running 10.6.7.

New Contributor
JayZaidan
Posts: 2
0

Re: "ready but offline" on Mac Lion after LogMeIn update to 4.0.0.1940 ???

We have a client experiencing the same problem and logging the following error;

 

Joining running native thread failed: Resource deadlock 

 

Whether the client uses Internet Explorer or Mozilla Firefox the connection is almost established and then just disconnects instantly.

 

 

Have also uninstalled client install of Logmein for Mac, rebooted Mac and re-installed Logmein Client for Mac and applied updates to Mac, still not luck.

 

Running Mac OS X Version 10.5.8

 

Any help from the support team would be great. At present client is looking at using another remote product instead.