Can't go online

[Red-dash]

Hi,

Every time I hit the power button, it says, "resolving, connecting, logging in..." and then it goes offline. I've uninstalled and reinstalled Hamachi many times and I've deleted the LogMeIn Hamachi folder in Library/Application Support and I still can't go online. Any idea on how to fix this?

I use a Mac OSX and the version of Hamachi I use is 2.0.1.23.

[pz]

Hi,

fisrt of all upgrade to the newest version and enable diagnostic log on the UI. The log should give a clue why this is happening.

[kamilos176]

please help me. I am from poland and my frend see me offline but i am online. What i must do?

[Red-dash]

I got the log up, so what should I be looking at to find the solution?

[PKMarini]

I also have this problem.. here is my log in info. I see nothing that stands out as to why i cant go online.

04/08 22:46:34.880 [4948] svc: entering START_PENDING mode ..
04/08 22:47:03.156 [4504] svc: entering START_PENDING mode ..
04/08 22:53:17.298 [4504] sys: debug log enabled
04/08 22:53:17.298 [4504] sys: version win64-2.1.0.166
04/08 22:53:17.299 [4504] sys: os version 6.1.7601 sp 1.0 suite 0100 product 01
04/08 22:53:18.873 [4504] sys: connmgr_go_online, reconnect 0
04/08 22:53:18.876 [4504] ses: on_conn_state(connected, 0x0)
04/08 22:53:18.876 [4504] ses: select conn mode 'dns lb'
04/08 22:53:18.877 [4504] ses: go_offline, keep_tunnels 1, login_on_relaunch 0 ..
04/08 22:53:18.880 [4504] sys: go_online, reconnect 0
04/08 22:53:18.882 [4504] ses: resolving hamachi-dc.logmein-gateway.com ..
04/08 22:53:18.901 [4504] ses: resolving hamachi-list.1.logmein-gateway.com ..
04/08 22:53:18.956 [4504] ses: selected (h-app01-05.hamachi.cc, 7135)
04/08 22:53:18.957 [4504] ses: trying last-known connection type
04/08 22:53:18.957 [4504] ses: selected 01 connection type
04/08 22:53:18.959 [4504] ses: resolving h-app01-05.hamachi.cc ..
04/08 22:53:18.963 [4504] ses: connecting to 64.94.18.73:12975 ..
04/08 22:53:19.013 [4504] ses: connection is established
04/08 22:53:19.015 [4504] ses: control connection is bound to 192.168.0.199
04/08 22:53:19.015 [4504] ses: << msg_helo ..
04/08 22:53:19.078 [4504] ses: >> msg_helo, rc 1
04/08 22:53:19.090 [4504] ses: << msg_auth.rsa ..
04/08 22:53:19.314 [4504] ses: >> msg_error, 5
04/08 22:53:19.314 [4504] ses: error 4, retryable no
04/08 22:53:19.316 [4504] ses: go_offline, keep_tunnels 0, login_on_relaunch 0 ..

[pz]

Hi,

your log shows authentication failure which is probably because your client was offline for a long time and the client ID was recycled.

[Rhino7176]

So how does one go about fixing the problem?  I have the exact same issue and it shows the stats of my network as suspended.

[pz]

For the problem I described you have to reinstall Hamachi(with removing all settings). Soon we are introducing dynamic IP assignment which will solve these issues, see the related post for more info.

Based on your post you have a different problem: your client can go online on the server, but cannot go online in a particular network. Since it is suspended that is most likely because your client is over the free limit(5 members) in that network. Purchasing a subscription and assigning it to that network will solve the problem.

Also, removing unnecessary members will work too.

[Red-dash]

EDIT:

I got it to work! Thanks!

[Echeleon]

Hi, I'm having a problem exactly like that. Here is the log:

06/06 22:48:40.390 [0488] sys: connmgr_go_online, reconnect 0
06/06 22:48:40.402 [0488] ses: on_conn_state(connected, 0x0)
06/06 22:48:40.408 [0488] ses: select conn mode 'dns lb'
06/06 22:48:40.413 [0488] ses: go_offline, keep_tunnels 1, login_on_relaunch 0 ..
06/06 22:48:40.424 [0488] sys: go_online, reconnect 0
06/06 22:48:40.432 [0488] ses: resolving hamachi-dc.logmein-gateway.com ..
06/06 22:48:40.447 [0488] ses: resolving hamachi-list.2.logmein-gateway.com ..
06/06 22:48:40.660 [0488] ses: selected (h-app02-02.hamachi.cc, 6822)
06/06 22:48:40.660 [0488] ses: trying last-known connection type
06/06 22:48:40.676 [0488] ses: selected 01 connection type
06/06 22:48:40.676 [0488] ses: resolving h-app02-02.hamachi.cc ..
06/06 22:48:40.692 [0488] ses: connecting to 216.52.233.67:12975 ..
06/06 22:48:40.863 [0488] ses: connection is established
06/06 22:48:40.863 [0488] ses: control connection is bound to 192.168.0.10
06/06 22:48:40.864 [0488] ses: << msg_helo ..
06/06 22:48:41.044 [0488] ses: >> msg_helo, rc 1
06/06 22:48:41.090 [0488] ses: << msg_auth.rsa ..
06/06 22:48:41.622 [0488] ses: >> msg_error, 5
06/06 22:48:41.628 [0488] ses: error 4, retryable no
06/06 22:48:41.636 [0488] ses: go_offline, keep_tunnels 0, login_on_relaunch 0 ..

Should I just uninstall then reinstall as well?