FireFox Addin??

[dphenry157]

Every time I try to use my Logemein.com software I get a message asking if I want to update my FireFox Addin.  I have done that over and over again, and I still get the mesage.  Help?

[KevinWatson · Accepted solution]

Hello dphenry157,

Thanks for the question and welcome to the community. The Firefox addon sometimes encounters a hitch when updating, especially in Firefox 4. The easiest way to resolve this is to simply uninstall the current addon, restart Firefox, install the new one, and restart FF again. This should get up updated to the latest version of the add-on (version 1.0.0.652).

I hope this helps, but if you have any problems with this procedure, or have any other issues, please feel free to contact our support directly.

https://secure.logmein.com/contactus

Regards,

[dphenry157]

Excuse my ignorance, what do you mean by "most current Addin"?

Thank you!

[dphenry157]

Your solution worked perfectly, thank you!

[garryshort]

Is there a way of forcing a download of the latest addon? I've just upgraded to Firefox 4 again (having previously reverted to 3.6). I've removed the Logmein addon, restarted firefox and logged back into Logmein, and my connection is just repeatedly fails. Checking the FF Addons, there's no mention of Logmein being installed.

Clearly the auto-install feature isn't working for me.