Whenever I log-in to my Rescue account and start the Technician Console I get this error message in the top left corner "Console configuration retrieval failed. Error code 2". I'm using IE 9 and I've tried Firefox. I've even tried different computers. Same error message. We are using this in my IT department and everyone else is able to log-in and us the Technician Console no problems. What is going on? Any help would be much appreciated. BTW I'm running Windows 7 32-bit.