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New Contributor
Newerabs
Posts: 2
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Error Code 2

Hi!

Whenever I log-in to my Rescue account and start the Technician Console I get this error message in the top left corner "Console configuration retrieval failed. Error code 2". I'm using IE 9 and I've tried Firefox. I've even tried different computers. Same error message. We are using this in my IT department and everyone else is able to log-in and us the Technician Console no problems. What is going on? Any help would be much appreciated. BTW I'm running Windows 7 32-bit.

Thanks!

Valued Contributor
primenetworks
Posts: 61
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Re: Error Code 2

Morning.

 

Have you tried to uninstall the applet and then let it re install?

 

Let me know.

Ben Weinberg
Prime Networks
http://www.prime-networks.co.uk

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New Contributor
Newerabs
Posts: 2
0

Re: Error Code 2

Yes, I have tried that.

I'm on a domain at work and I can't get it to work on any computer I'm logged into. When I'm at home and I use my own personal computer I'm able to get Logmein to work fine with no Error 2 code.

New Contributor
Sam4ever
Posts: 1
0

Re: Error Code 2

Try in Different browser , I got that error in firefox then I tried in IE , it's working fine

New Contributor
Ellerof
Posts: 1
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Re: Error Code 2

Logging on to the PC with a non domain account e.g. local admin fixed the problem in my case.