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New Contributor
JGibson
Posts: 1
0

Start Console communication error. Error code (0), Last error (0).

Hi all

 

I'm running latest version of the Firefox Logmein Rescue plugin and I am internet connected (I've just created an account here to post this message) but in the console I can't create an new session and I get this.  Thought it might be company firewall issue so tried again from home and I get the same message

 

[2012-08-15 09:35:52] === Console started (7.1.1257) ===
[2012-08-15 09:35:52] Host site: secure.logmeinrescue-enterprise.com
[2012-08-15 09:35:53] Could not download list of RTF resource files.
[2012-08-15 09:35:53] Could not download list of device images.
[2012-08-15 09:35:53] Could not download list of available dictionaries.
[2012-08-15 09:35:53] Start Console communication error. Error code (0), Last error (0).

 

I know I'm logged in as I can see a Logout option in the Option menu.

 

Any thoughts please? 

 

Regards

JGibson

LogMeIn Administrator
Sean_K
Posts: 843
0

Re: Start Console communication error. Error code (0), Last error (0).

Are you able to do this through the standard LogMeInRescue site, and not the Enterpsrise one?

Sean Keough
Product Specialist, LogMeIn Support
New Contributor
Sailesh_HGS
Posts: 2
0

Re: Start Console communication error. Error code (0), Last error (0).

Hi Sean,

 

I am using below URL but getting same error, when select "Launch Technician Console"

 

https://secure.logmeinrescue.com/TechConsole/Console.aspx?do=run

 

my Firefox Ver is 15.0.1.

 

Regards,

Sailesh Maurya

ServiceDesk Supervisor - IT

Hutchison Global Services Private Limited

LogMeIn Administrator
Sean_K
Posts: 843
0

Re: Start Console communication error. Error code (0), Last error (0).

Please try removing the Tech Console plugin, and reinstalling it.  Otherwise, I would suggest contacting our support department

Sean Keough
Product Specialist, LogMeIn Support
New Contributor
Sailesh_HGS
Posts: 2
0

Re: Start Console communication error. Error code (0), Last error (0).

Hi Sean,

 

Thanks for the revert, i have raised ticket with support team. Lets see.

 

Regards,

Sailesh

New Contributor
kev_owl
Posts: 1
0

Re: Start Console communication error. Error code (0), Last error (0).

Hi, what did support say?