Virtual Event - Can't find list of registered participants
I set up my first Virtual Event. Unlike other webinars I have done, you can't click on the square to the left of the event name to see the names of who registered. All I can see is the total count number of who registered so far. I have an event for sales team training and I need to see who registered so I know who to follow-up with to register. Is this found in a different place? Is it not available on Virtual Events?Solvedshaunmacie3 years agoNew Contributor1.5KViews0likes3CommentsMac: See Webcams while Presenting Screen
As an organizer, I need to be able to share my screen while also seeing my attendees webcams. I have seen some older threads noting that there is an option to always keep webcams on top, but I have not been able to find this option anywhere. Once I share my screen and start navigating around, the GoToMeeting app (and therefore the webcams) disappears behind my active application. Note that I am using a Mac. Please help! I will not be able to use GoToMeeting if this is not possible. Thanks in advance! (screenshot below of a user guide from 2013)SolvedALD_13 years agoNew Contributor1.1KViews0likes5CommentsCo-Organizers for GTW Webcast Mode
Hello, See if I can spell my question out so you can understand. Past Decembers we have many webinars using GTW Webcast Mode the first week of that month. Some of our webinars conflict or overlap. So, in the past I'd create each webinar under one account, then add a second account on those that overlap so that overlapping webinar could be launched from the other account since you can't have two going at the same time from same log in. Now when I add the other account, then log in to GTW under that other account, I can't see the webinar in the listing but I need to in order to launch it. I see now when I added that other co organizer account it says "In-session co organizer" It's been a year since I've done this so maybe I'm just not remembering how to add that co organizer correctlySolvedKen43 years agoFrequent Contributor795Views0likes1CommentDisgusting quality of recorded video.
We send you a stream for broadcast in excellent quality. Why do you keep videos in disgusting quality all the time? You store the video in the poor quality in which it was displayed to the webinar listeners. Download the video for October 26 in the same quality as we sent it to you.webinarfbk3 years agoActive Contributor767Views0likes3CommentsLimit of participants has increased suddently
Hi all, I have notice that in my starter and pro licenses the max number of participants for standard session has increased (100 to 250, 500 to 1000). Is that an official upgrade? It's a bug? This numbers appeares also in the organizer panel. Starter licence: For webcast sessions the numbers that appear are the same (250 in starter license, 1000 in Pro). Could anyone clarify? Thanks! SoniaSolvedSoniaDW3 years agoActive Contributor2.3KViews0likes6CommentsVirtual Event using GTW tips and tricks
Not sure if there is such a thread, please ad me to it if so. I have started testing the Virtual Events set up and feature and there are some aspects I miss/don't fully understand, would be great to know if more are considering these aspects and if/when these features will be added. 1. How do I change the opt in text? I need to be able to ad who the organizer(s) are (i.e they would be sponsors of the event) and ad Privacy Policy urls. I understood there is no such way to change this - this must be able to ad as well as Privacy Policy urls etc 2. What happens when a panelist log on to the event? Where can I find more information about that? Is it like logging on to a webinar, i.e they end up in the "staff" section and that's it? 3. What happens if I have a 10 minutes break between two sessions - are the times just as in GTW - not really important other than to send out emails telling when a session start? 4. How can I create a multiple day event say between 9-11 several days in a row and now have all register several times? I found a YouTube video about this so there should be no problem scheduling a three day event, adding when each sessions/day will take place. 5. Is it the same as for hosting a webinar that you make panelists presenters and give keyboard and mouse? - What - apart from the time scheduling and general registration look - is NEW in Virtual Events? Asking since I know GTW very wellBooABja3 years agoActive Contributor945Views1like1CommentGeneral set up questions
Hi I am setting up a testevent to try out the features. I have a few questions: 1. How do I change the opt in text? I need to be able to ad who the organizer(s) are (i.e they would be sponsors of the event) and ad Privacy Policy urls. 2. What happens when a panelist log on to the event? Where can I find more information about the waiting room? 3. What happens if I have a 10 minutes break between two sessions - are the times just as in GTW - not really important other than to send out emails telling when a session start? 4. How can I create a multiple day event say between 9-11 several days in a row and now have all register several times? Thank you! AnnaSolvedBooABja3 years agoActive Contributor1.4KViews0likes4CommentsTrouble loading my logo
Hi there, The section where I can load my logo and feature image to my webinar is inactive. If I double click it won't open any folder to get the file from or anything, if I try to drag it, it would not load it. Has this happened to any of you? What could I be doing wrong on something as easy as this? Thanks!!yoljass3 years agoNew Contributor803Views0likes5CommentsIf an attendee raises his or her hand, does their name go to the top of the attendee list?
Hi all, just so you know because I couldn't find this information in the community anywhere, if you invite your audience to a virtual Q&A and ask them to raise their hand, the names of those who have raised their hands will go to the top of the attendee list. This means that the organisers and panellists can see who in the audience has raised their hands at a glance.bsriawebinar13 years agoNew Member296Views0likes0CommentsEmail support for GoToWebinar
Hello everyone. I would like to know if there is a way to contact support for GoToWebinar other than by phone to clarify some issues regarding payment, data storage and reports for licensed accounts. I would prefer to have an answer in writing to my questions. Any help is much appreciated. Thank YouFranc413 years agoNew Member820Views0likes1CommentUniqueEndpointId
G2MSetup10.17.19796_IT.msi creates an UniqueEndpointId in the Registry by each install. What is it used for? Should it be unique on every device? Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeInInc] [HKEY_LOCAL_MACHINE\SOFTWARE\LogMeInInc\COLVideo] "UniqueEndpointId"="91539AC1-AB8A-4F5C-A380-54CDC0FF84EA"rkjnssn3 years agoNew Contributor805Views0likes3CommentsRegistration Report "failed to generate"
We are attempting to download a registration report for an upcoming webinar. We have done this countless times so we are very familiar with the process. Starting today, we are receiving a report "failed to generate" when trying to access the report via the dashboard or the analytics options. Pop-ups are enabled and other reports work fine, just the registration report.Solvedhartman_fvtc3 years agoActive Contributor916Views0likes2CommentsHow to collect questions from Attendees
Hi we are using GoToWebinar for the first time next week and did a dry run this morning. I'm going more tests with the question tab today but wanted to find out if there's a quick way to collect the questions so we can put together a Q&A document after the fact.SolvedVRLDO3 years agoContributor1.7KViews0likes4CommentsI can't find my GTW recording!
Hi, I hosted a GoToWebinar 1 day ago. I recorded it. It had me convert it. It does not appear in my "Video" recordings section. It is not in the download section of my PC. Can I still get my recording? Is it gone? It's only been 24 hours... HELPSolvedSMAU_OT3 years agoNew Member848Views0likes1CommentWebcast Attendees' screens going dark after next presenter
We need some ideas here. We are experiencing two problems regularly with a lot (but not all) of our attendees. Our sessions are really big-- usually between 1,800-3,000 people. There are two times during our webinars when we have transitions from one panelist (me, the organizer) to another panelist who only has panelist access, and then back from the panelist to me. On the second pass back to me near the end of the webinar, we get lots of attendees complaining that their screens have gone dark. They can no longer see the slides, only a black screen. Attendees are losing the slide viewer after transitions after polls and after videos. We know they need to click on the flower in their taskbars to connect back to GTW, but it is a real problem in such big webinars. Anyone have ideas? Thanks!SolvedFran_Simon3 years agoValued Contributor3.3KViews0likes18CommentsGoToWebinar - Panel Sharing videos
Hi There, We are experiencing an issue with the sharing of our videos when we want to share our screen. For some reason the panel does not recognizes any of the uploaded videos. Do you know what may be the reason? We created several test webinars, but the issue persisted in all of them. Let me know if we can speak.Grigor3 years agoNew Contributor1.3KViews0likes3CommentsWebinar blocked
I have been joining a webinar meeting for a few months now, but suddenly I cannot be seen or heard. The host says he hasn't changed any settings, but it says host has blocked me. If we do a 1 2 1 zoom it works fine. We have both checked all our settings. Any help would be appreciated.Solvedly13 years agoNew Member815Views0likes1CommentAfter Purchasing Enterprise plan of GTW, why its showing 1000 attendees for webinar
After Purchasing Enterprise plan of GTW, why its showing 1000 attendees for webinar, even though I already pay for upto 3000 attendees plan and still already called support 2 times for the last 2 days and they are not resolved the issue yet. I think it's time to make a dispute about the purchase? What should I need to do?imreview_squad3 years agoNew Member817Views0likes2CommentsRegistrant not showing up on attendee report
A registrant for one of our webinars swears up and down that they attended a webinar and submitted question(s) during the event, but the Attendee report and the Q&A report do not show the registrat as having attended at all or asked any questions. Is there any other way I can research their attendance? Anyone I can reach out to in supoport to research? thanks!krybarnold3 years agoActive Contributor753Views0likes1CommentMacbooks and polls
So i'm having an issue where my presenter is currently teaching a hybrid class (some participants are online, others are here in person) and i have polls that i will launch periodically throughout the class. Everytime i launch a poll it apears on the projecter and then once it goes away in order for my presenter to access his presentation again he has to click back to the presentation. I only ever have this problem with Mac users. whenever the presenter is using a windows they won't even know when i'm launching polls (which is what i want and how i usually have it set up) and they won't have to click back to their presentation once i take the poll down. Is there any way to fix this for mac users so that it works more like how it works on windows?iiabaz3 years agoNew Contributor725Views0likes3CommentsWebinar History - transfer to new account
As Admin's for our organizations GoToWebinar licenses we were asked to move it from one account to a newly created account. I removed it from the held account then created the newly requested account and checked the Webinar box. After the license was moved it was asked if the history which was attached to the old account could be moved to the new account. Is this possible? Is there a way to access the history if not by switching back the license to the original user?pitt-ohio-mark3 years agoNew Contributor1.2KViews0likes5CommentsCertificat participation webconférence
Bonjour, Suite à ma participation auWebinaire "La sécurité des aliments : bonnes pratiques d'hygiène et tendances" (Episode 1) du vendredi 24 Septembre 2021 organisé parRNF - Réseau Normalisation et Francophonieet animé par Mr Olivier BOUTOU, je n'ai pas reçu le lien dans lequel figure mon certificat de participation. Comment puis-je l'obtenir ? Bien cordialementMATHIEU_Muriel3 years agoNew Member527Views0likes1CommentGotowebinar registration language
I am trying to confirm what is translated when I select a language from the dropdown in the GoToWebinar creation page. Do have have to put the webinar title, description and survey data in the local language or will that translation be done when the registration invite is sent if I select a different language? I am creating the webinar from my English account setting but need to create an webinar for my Japanese market. So I can change the language but do I need to localize all of the other specific inputs that I have for that webinar. Hope that make sense. Thanks Lizlmagnee3 years agoNew Member925Views0likes2CommentsHow Many Polls can I launch in one session? Can I re-launch the same poll later in the session?
Hi There I want to launch a series of polls in an upcoming webinar - how many polls can I launch in one webinar? Also, can I launch the same poll later in the webinar to see if attendees have changed their opinions? ThanksSolvedRach13 years agoActive Contributor1.3KViews0likes4CommentsAudio not connected issue
Im have issues with the gotowebinar Audio not connecting using windows 10. All other platforms work zoom and teams and gotomeeting. When i click on start to broadcast on a webinar, a message says connecting to audio is in green and then after a few mins it says no audio in red. Computer audio is selected and i can see the mic working. Its the the speakers is the issue. Tried a test call and no sound can be heard Also i dont see the mic icon on the toolbar where i use to have it. Any help is appreciated it pleasesimonissav4 years agoVisitor1.2KViews0likes1CommentGo to webinar not working with single stack ipv6
Hi On one of the major cellular carriers here in Australia which has converted to single stack ipv6 (Telstra) we can not join meetings but when connected via vpn works fine The error I get is no internet connectionWombat1004 years agoNew Member353Views0likes1Commentwebcam icon greyed out
I am running a webinar with one other presenter, and he is unable to share his webcam. We have checked device settings and the device has access to his webcam, as he can see himself in the GoToWebinar preview, but it does not let him share his webcam. It seems like GoToWebinar does not have permission to access his webcam, but there doesn't seem to be an option anywhere to enable access. Does anyone have any suggestions as to how this may be fixed? The presenter is using a surface pro laptop.soneillcml4 years agoNew Contributor1.2KViews0likes3CommentsGoToWebinar: Timezone issue
Dear Support, Our users (located in France) are facing timezone issues with your GoToWebinar app. When they add the event to their calendar from the registration link,the event is saved in their Google Calendar at the Los Angeles time instead of Paris. A lot of our participants will miss our webinar. Could you fix this issue please? Regards,maiwenn4 years agoNew Contributor1.2KViews0likes7CommentsRecurring Webinar Series
My organization has used GoTo Webinar for several years. I am unable to set up our year long weekly - 52 recurring webinars same day/same time in a series - the message response is "maximum upcoming events is 50". We currently have a recurring webinar series that began October 2020 and will end September 30, 2021 "meets 52 times". Is 50 now the maximum number of webinars? Help!FedStrive4 years agoActive Contributor916Views0likes2Commentserror de conexión GoToWebinar
Me da un "error de conecxión. Compruebe la conexión a Internet e inténtelo de nuevo" al interntar inciar seminario con la cuenta que he contratado GoToWebinar. Creo que no es problema de firewall, ya que he probado en dos ordenadores distintos y ocurre lo mismo He probado a hacer otra cuenta en GoToWebinar y probar la trial y sà se inicia En ambos ordenadores tengo GoToMeeting in no da problemas Alguna ayuda por favor?ByG4 years agoNew Contributor519Views0likes3CommentsPanelists talking issue
I'm the organizer and I'd like to communicate with other panelists as well as presenter before we actually start the webinar and talk to attendees. Therefore, I'm wondering if it is possible that all panelists can talk to each other ( and maybe see each other) without being heard or seen by the attendees. I've tried in the control panel but all I can do is mute/unmute others and myself. Does anybody know how to keep the talking voice only in panelists? We don't want attendees to hear our pre-meeting discussion. Thank you.Yuhome-bio4 years agoNew Contributor556Views0likes2CommentsQuestion
We're hand holding a webinar for another affiliated group but! we don't want the reminder emails or confirmations to come from our association. Is there a generic way like gotowebinar@gtw.comthat these reminders can trigger from? I'm guessing not ThanksKen44 years agoFrequent Contributor672Views0likes2CommentsCannot register using Internet Explorer 11
Hi Everyone, Invitees of my webinar complain that they cannot register if they use Internet Explorer 11. Registration page is "loading" endlessly. For other browsers (e.g. Edge, Chrome, etc.) it works fine. The issue is only withInternet Explorer. How this can be fixed? ThanksSolvedEyeOn4 years agoNew Contributor4.3KViews0likes22CommentsBuilding a subscription Training Class
Hi to all, I need a bit of help in order to understand if go to webinar could be for me. I would like to create weekly classes to train my clients and I am considering the use of gotowebinar. I would like to give the ability to my clients to subscribe to my membership and be charged monthly. I have already build the membership platform and I am planning to use Zapier in order to integrate with the webinar software. If someone subscribe I need to let her join to the recurring event. if someone cancel I need to remove her from the event. Is that possible? Thansk a mil, Galmikgalmik4 years agoNew Member567Views0likes1CommentReminder emails sent to registrants has incorrect wording
The automated wording in the reminder emails is wrong, it tells registrants they are an "organizer" of the webinar. The email wording should be "This is a reminder that you "have registered" for ...."SEW14 years agoNew Contributor2.4KViews0likes13CommentsExclude registered from follow up email
Hi If I am ok with a person attending a session but don't want this person to receive the attendee or absentee follow up email - can I remove him/her after the live session? When using the GTW follow up email setting. I.e not having to cancel the registration but making sure he/she do not get follow up material. Thank you!BooABja4 years agoActive Contributor1.5KViews0likes4CommentsFacebook Live Streaming
I have seen how to stream our webinars to Facebook Live, but wanted to understand whether this would stream to Facebook IN ADDITION to the usual webcast. We have big webcasts and I want this to be an additional stream and not interfere with our live webcast. Has anyone done this seamlessly? Thank youEveDuxSoup4 years agoNew Member795Views0likes1CommentiPad powerpoint compatability
Hi all, I'm trying to run a webinar in which we have one presenter talking over a powerpoint presentation. They are logging in via an iPad Pro 12.9 on iOS 14.7.1. When the presentation is run in GoToWebinar, the animations don't work, some of the fonts are changed, and some of the graphics are moved around / out of place. When I run the presentation via a HP laptop, all of the above issues are fine. Due to company policy our presenter is unable to use a laptop for the webinar, so I was wondering if anyone has encountered the above issues and whether they found solutions. Thanks! Samsoneillcml4 years agoNew Contributor791Views0likes1CommentClosed Captions via PowerPoint - Difficulty using Windows
I have been using the closed captions in PowerPoint to have live closed captions in GoToWebinar using a Macintosh computer, but am having difficulty getting the full effect using Windows 10. Read the basics about using PowerPoint to display closed captions in GoToWebinars here: https://support.goto.com/webinar/help/use-google-slides-or-microsoft-powerpoint-for-closed-nbsp-captions The scenario is that I am the Organizer and Presenter. The PowerPoint is running on my Windows 10 computer. I am using an external microphone connected via USB. This is the same microphone and external speakers I use with the Macintosh. PowerPoint is capturing my voice and creating the closed captions. PowerPoint is not showing the closed captions for other people who are speaking in the GoToWebinar. When using the Macintosh, my PowerPoint captured and displayed the captions for everyone who spoke. My Windows computer will just display the captions for me, not for remote speakers. It does seem to capture and display random words every now and then. Is there a setting I need to change to allow my Windows computer to show captions for all webinar voices?Chris Droessler4 years agoRespected Contributor1.6KViews0likes7CommentsCertificate of Attendance for Multiple Sessions
Dear Community and Support, I have setup and run 2 sessions (one registration page for 2 sessions), under the 'Register once for all sessions'. However, i realized GoToWebinar only sent Follow-up Email and Certificate of Attendanceonly-after the last session conducted. This actually impacted the certificate of attendance. Those that attended the first session DID NOT receive the certificate of attendance. Can someone advice me further on this? How can we setup multiple sessions and have certificates for each sessions conducted?WilliamLoh4 years agoNew Contributor685Views0likes1CommentOrganizer microphone not visible in panel and muted
Hello, We had an organizer join a webinar. The icon for his microphone was not visible at all - red or green - when he joined and he was muted and could only activate his webcam, not his microphone icon. A panelist joined the same webinar and initially had the same issue, but after a moment they were able to activate their microphone. Other than logging out and back in again, is there something else we could do?CSchifano4 years agoActive Contributor1.6KViews0likes5CommentsGreater than symbol in Polling feature
I'm creating a poll for my webinar. I'm able to use the greater than or equal to symbol (>) however it is not accepting just a greater than symbol (>). I've tried an actual symbol as well as the one that is on my keyboard. It will not accept the polling question.jerimoody4 years agoNew Member735Views0likes2CommentsOrganizers cannot see handouts
I moderate a large number of webinars with SMEs included as organizers. I have a couple of SMEs who cannot get the "Handouts" section on their dashboard. I have confirmed that their view looks like this: But yet, they see this: No handouts section on the control panel. Anyone know a fix for this? This is for Organizers.Kate Goad4 years agoNew Contributor2.1KViews0likes15CommentsPass Webinar Title and Discount Codes Through to Stripe
Hello, Is there a way to pass the webinar title and any discount code used through to Stripe? When we look at a payment in Stripe it only tells us the email address of the person who registered. We host multiple payed webinars each month and need to be able to track our revenue in Stripe. Is there a way to pass this information through? We use other platforms with Stripe that do this so I know it is possible. We opened a support case about this and were told that it was something to configure on the Stripe end. Stripe told us GTW built the integration so it is on your end. Please help. Thank you.CSWEA4 years agoNew Member473Views0likes1CommentGet webinar sessions
Hi, just wondering if anyone noticed that the response body from get Webinar SessionsGoTo Developer Centeris different. I've been using this endpoint for the past couple years and it stopped working in the last couple weeks. I haven't found anything to say that the api response body has changed, and I don't know how the body looked like before. I don't think it had the below though. "_embedded":{ "sessionInfoResources":[Pmorddny4 years agoNew Contributor476Views0likes1Comment