CPL
21 days agoNew Member
Android remote sessions - not connecting
Hi
We use Goto assist for PC & Android devices. When connecting to Androids ( all the same Samsung phone type) some phones will connect buy sending them the fastsupport link, but others wont.
The ones that wont ask the user to download the app, but they already have the app. I have to ask them to open the app and put in the code.
Trying to understand why this is happening
Thanks