GoToMyPC Printer issue with Win11 24H2

kting​ thanks for sharing your solution! We will let the team know. 

UPDATE: I may have spoken too soon! In trying your second set of troubleshooting steps installing 'novapdf-full.exe' from Softland's website, Print Assistant is now installed, and I was able to do some initial remote test printing!  I believe your development team just needs to update their OEM packaging of the novaPDF drivers and that will ultimately fix this issue!

Also, I did also try your steps for downloading novaPDF 11 'novapdf-full.exe' from the novapdf.com/previous-versions.html. That installed OK and shows up in add/remove programs as "novaPDF 11 Tools". However, I get the same error as before on step 7 during install of PDFPrinterDriver.

Not sure if my previous reply got posted OK, so I am retrying.  Neither the Print Assistant nor NovaPDF were listed in add/remove programs. For step 5, PDFPrinter installed to completion. However, step 6 install of PDFPrinterDriver fails with an error "novaPDF 11 cannot be installed on this Windows version".

I couldn't find a way to upload the screenshot image. The warning dialog is titled "novaPDF OEM 11 Printer Driver", followed by a warning icon and "novaPDF 11 cannot be installed on this Windows version", then an OK button.

KateG,

I finally got to try your troubleshooting steps. I believe the problem is that the PDFPrinterDriver MSI is not yet compatible with Win11 24H2. GoToMyPC Print Assistant did not naturally install during the initial GoToMyPC installation. So for steps 1-3, neither Print Assistant nor NovaPDF are listed in installed apps.  I did steps 4 and 5, and the PDFPrinter MSI appeared to install OK. However, running step 6 PDFPrinterDriver MSI, I get the attached error.  Please advise further.

Thanks! I’ll try that and see if it helps.

kting 

They got back to me, There are currently no compatibility issues with Mac OS and Win11 24H2. 

One thing they pointed out, with remote printing to Mac clients, you use the GoToMyPC Print Assistant instead of the standard 'gotomypc printer' that Windows-Windows uses.

The steps are as follows, can you confirm this is set? 

1. Go to Control Panel > Program and Features
2. Uninstall GoToMyPC Print Assistant
3. Uninstall all NovaPDF Programs/Components showing
4. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
5. Double click PDFPrinter to run MSI and wait until completion
6. Double click PDFPrinterDriver to run MSI and wait until completion
7. Check if Print Assistant and NovaPDF components are showing in Programs and Features
8. Check Devices and Printers to see if Print Assistant is listed
9. Test printing with Print Assistant from Mac client

Note: If you are part of a Corporate account, please ensure that File Transfer is enabled. If File transfer is disabled, then Print Assistant cannot work.

IF THE ABOVE STEPS DO NOT WORK, please try the steps below:

1. Visit NovaPDF's downloads page (www.novapdf.com/previous-versions.html)
   2. Click Download next to 'novaPDF 11' (other versions will NOT work)
   3. Double click 'novapdf-full.exe'
   4. Follow prompts to complete the installation
   5. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
   6. Double click 'PDFPrinter' and follow prompts to completion
   7. Double click 'PDFPrinterDriver' and follow prompts to completion
   9. Navigate to Control Panel\Programs\Programs and Features
   10. Check that "GoToMyPC Print Assistant" is listed
   11. Right click novaPDF11
   12. Click Uninstall
   13. Test printing with Print Assistant on Mac clientNote: In some cases, you might also need to start the NovaPDF Service, if it's not running for some reason.

If this isn't resolving the issue, you can reach out to the support team who can take a deeper look into your system. 

HI kting 

Welcome to the Community. 

I'm checking with the team to see if they have heard about compatibility issues with Win11 24H2. I may not have feedback until Monday, but I will follow-up with you. Thanks for your report and patience.