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kting's avatar
kting
New Member
14 days ago

GoToMyPC Printer issue with Win11 24H2

Using the latest GoToMyPC host installer for Windows 11 running 24H2. It seems that, for a client running MacOS Sequoia (15.x), the GoToMyPC printer is not automatically installed. In addition, a manually created printer using the GoToMyPC port doesn't work. In both cases, the "Cannot Print" dialog pops up when trying to print anything.

For the same Win11 24H2 host, the remote printer DOES install OK and is usable from Win11 clients (tested clients running both 23H2 and 24H2).

For the same MacOS 15.x client, the remote printer DOES install OK and is usable when connecting to a Win11 23H2 host!

What needs to be done to support remote printing between MacOS clients and Win11 24H2 hosts?

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  • KateG's avatar
    KateG
    GoTo Manager
    14 days ago

    kting 

    They got back to me, There are currently no compatibility issues with Mac OS and Win11 24H2. 

    One thing they pointed out, with remote printing to Mac clients, you use the GoToMyPC Print Assistant instead of the standard 'gotomypc printer' that Windows-Windows uses.

    The steps are as follows, can you confirm this is set? 

    1. Go to Control Panel > Program and Features
    2. Uninstall GoToMyPC Print Assistant
    3. Uninstall all NovaPDF Programs/Components showing
    4. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
    5. Double click PDFPrinter to run MSI and wait until completion
    6. Double click PDFPrinterDriver to run MSI and wait until completion
    7. Check if Print Assistant and NovaPDF components are showing in Programs and Features
    8. Check Devices and Printers to see if Print Assistant is listed
    9. Test printing with Print Assistant from Mac client

    Note: If you are part of a Corporate account, please ensure that File Transfer is enabled. If File transfer is disabled, then Print Assistant cannot work.

    IF THE ABOVE STEPS DO NOT WORK, please try the steps below:

    1. Visit NovaPDF's downloads page (www.novapdf.com/previous-versions.html)
      2. Click Download next to 'novaPDF 11' (other versions will NOT work)
      3. Double click 'novapdf-full.exe'
      4. Follow prompts to complete the installation
      5. Navigate to C:\Program Data\GoToMyPC\PDFPrinterSetup
      6. Double click 'PDFPrinter' and follow prompts to completion
      7. Double click 'PDFPrinterDriver' and follow prompts to completion
      9. Navigate to Control Panel\Programs\Programs and Features
      10. Check that "GoToMyPC Print Assistant" is listed
      11. Right click novaPDF11
      12. Click Uninstall
      13. Test printing with Print Assistant on Mac clientNote: In some cases, you might also need to start the NovaPDF Service, if it's not running for some reason.

    If this isn't resolving the issue, you can reach out to the support team who can take a deeper look into your system. 

  • KateG's avatar
    KateG
    GoTo Manager
    14 days ago

    HI kting 

    Welcome to the Community. 

    I'm checking with the team to see if they have heard about compatibility issues with Win11 24H2. I may not have feedback until Monday, but I will follow-up with you. Thanks for your report and patience.