Cancel Subscription

gerohero Sorry for the delay as we experience a longer than average wait time. A case was created last week, I left a note that you are still waiting for assistance. 

KateGI'm still waiting for someone to assist me for cancelling the subscription and refund back the payment.

KateGtoday I received message from my bank that my account have been deduct with the subscription that I plan to cancel before. The subscription is auto renewal and I don't have a plan to renew it this time. Now I want a fully refund and remove my debit card info from your system.

gerohero I've created a support case for you, someone from the team will reach out. 

I'm still using the same account. I just want to cancel the subscription that been auto renewal.

Hi gerohero 

I am not able to look up your account by that number. I see with the email used in Community that there is a case last year where a Hamachi account was cancelled.

If this is a different account, you can cancel by contacting customer support.