Forum Discussion

LockonCC's avatar
LockonCC
Active Contributor
4 years ago

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used ...
N_Idaho's avatar
N_Idaho
Active Contributor
2 years ago

I have the same issue with only this PC out of 250 I have on my acct.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi N_Idaho, welcome to the community.

     

    Can you provide any more details? Could someone else have updated the credentials on the PC? 

     

    • N_Idaho's avatar
      N_Idaho
      Active Contributor
      2 years ago

      Lol.  No dude.  I've had LMI issues with this one certain PC from the start.  The check box is there for "remember the creds" but when I login the next time it's forgotten them.  Even if I close out the session and re-open it, it has forgotten them already.

      • GaborO's avatar
        GaborO
        GoTo Contributor
        2 years ago

        Hi N_Idaho,

        The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
        "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

         

        Should the issue still persist, please contact customer support, GlennD can help you with that.
        To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)