Forum Discussion

LockonCC's avatar
LockonCC
Active Contributor
4 years ago

Cached Credentials no longer work?

Slower and slower computer connections... then broken screen blanking, broken multi-monitor support and now broken credentials caching?  At first I thought it was my PC but now I am not able to used ...
N_Idaho's avatar
N_Idaho
Active Contributor
12 months ago

I have the same issue with only this PC out of 250 I have on my acct.

  • GlennD's avatar
    GlennD
    GoTo Manager
    12 months ago

    Hi N_Idaho, welcome to the community.

     

    Can you provide any more details? Could someone else have updated the credentials on the PC? 

     

    • N_Idaho's avatar
      N_Idaho
      Active Contributor
      12 months ago

      Lol.  No dude.  I've had LMI issues with this one certain PC from the start.  The check box is there for "remember the creds" but when I login the next time it's forgotten them.  Even if I close out the session and re-open it, it has forgotten them already.

      • GaborO's avatar
        GaborO
        GoTo Contributor
        12 months ago

        Hi N_Idaho,

        The problem should be with the certificate of the host. It can be regenerated with this command from an admin command prompt:
        "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe" cert -createca -createsc

         

        Should the issue still persist, please contact customer support, GlennD can help you with that.
        To investigate the case we need debug level logs of the service (C:\ProgramData\LogMeIn\LogMeIn.log)