I have a group of newer Mac mini workstations. (all were purchased at the same time) they came with 10.13 and were upgraded to 10.14. Logmein worked fine with these versions. However, after performing the upgrade to 10.15, When I initiate a remote session, I get the background and top menu, but no windows, dock or dropdowns from the topbar menu. This is either something that has not been tested by the folks at Logmein, or I have something set wrong across all 9 workstatons....Has anyone else seen this?

Hi wlatour , We should be compatible there. Have you already performed a re-install after updating the Mac OS?

Hello, I apologize for the delay in supporting the Catalina OS specifically. We're reviewing all the final Apple requirements and changes now, in order to have a compatible software version in the next week or so. Thanks for your patience, and you may reference this article if needed: https://help.logmein.com/articles/en_US/FAQ/Is-LogMeIn-compatible-with-macOS-Catalina

On the remote machine, there will be a dialog saying "LogMeIn would like to record this computer's screen." If you open System Preferences and check the box next to LogMeIn, it will work as expected. Obviously this is not ideal as you would need physical access to each machine to enable it.

Hi, I have MacOS Catalina 10.15.2 and I'm not able to use my keyboard during a remote session since upgrading!Have you noticed anything like this?

Hi OmarS , Are you using a wireless keyboard at your client Mac? What type of host computers are you connecting into remotely? Have you done anything to troubleshoot the keyboard / LMI install?

Mac OS 10.15 (Catalina) | GoTo Community

OmarS
New Contributor
5 years ago
Hi,

I have MacOS Catalina 10.15.2 and I'm not able to use my keyboard during a remote session since upgrading!
Have you noticed anything like this?
- wlatour
  New Contributor
  5 years ago
  Catalina has a load of new security features (that need to be disabled for LogMein)
  
  see
  https://help.logmein.com/articles/en_US/FAQ/I-can-t-type-when-accessing-macOS-Catalina-What-can-I-do/?q=catalina&l=en_US&fs=Search&pn=1
  
  and
  
  https://help.logmein.com/articles/en_US/FAQ/How-can-I-remote-control-a-customer-s-Mac-running-macOS-Catalina/?q=catalina&l=en_US&fs=Search&pn=1
  
  The folks at Logmein took a while to post these, but they have resolved the issues i have had with Logmein and Catalina. I still don't like Catalina, it is the Vista of the mac world.
  - OmarS
    New Contributor
    5 years ago
    Hi wlatour..
    Thanks for your reply..
    Actually, maybe I wasn't clear about what I was doing...
    I'm trying to access Windows 7 and 10 machines from my MacBook and not able to get any keyboard input to show on the Windows PC's
- AshC
  Retired GoTo Contributor
  5 years ago
  Hi OmarS ,
  
  Are you using a wireless keyboard at your client Mac?
  
  What type of host computers are you connecting into remotely?
  
  Have you done anything to troubleshoot the keyboard / LMI install?
  - OmarS
    New Contributor
    5 years ago
    Hi AshC!
    No I'm using the inbuilt keyboard .. And I'm trying to accessvariuos Windows based systems.. Windows 7 and 10
ahankins
Active Contributor
5 years ago
On the remote machine, there will be a dialog saying "LogMeIn would like to record this computer's screen." If you open System Preferences and check the box next to LogMeIn, it will work as expected.

Obviously this is not ideal as you would need physical access to each machine to enable it.
AshC
Retired GoTo Contributor
5 years ago
Hello,

I apologize for the delay in supporting the Catalina OS specifically.

We're reviewing all the final Apple requirements and changes now, in order to have a compatible software version in the next week or so. Thanks for your patience, and you may reference this article if needed: https://help.logmein.com/articles/en_US/FAQ/Is-LogMeIn-compatible-with-macOS-Catalina
AshC
Retired GoTo Contributor
5 years ago
Hi wlatour ,

We should be compatible there. Have you already performed a re-install after updating the Mac OS?

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