nradov
22 days agoActive Contributor
GoTo MacOS app gets stick on flashing logo
I am trying to use the GoTo app version 4.11.0 on a MacBook Pro running MacOS Sequoia version 15.0.1. When I launch the app the "GoTo" logo just flashes larger and smaller in the middle of the window but nothing ever happens. It's just stuck. I tried using the "Clear Cache and Exit" menu item but after restarting it still has the same problem. I also tried using the "Start network test" menu item and it got all green checkmarks. Other similar apps like Zoom and Microsoft Teams work fine on the same computer, and I can successfully attend GoTo meetings through the Chrome web browser. Here are the last few lines from the goto.log file.
{"ts":"2024-10-14T16:23:11.040Z","seq":193,"category":"log","origin":"shell","data":["shell version 4.2.0"]}
{"ts":"2024-10-14T16:23:11.040Z","seq":194,"category":"debug","origin":"context","data":[{"shell_version":"4.2.0"}]}
{"ts":"2024-10-14T16:23:11.040Z","seq":195,"category":"debug","origin":"context","data":[{"shell-running-time":0}]}
{"ts":"2024-10-14T16:23:11.187Z","seq":196,"category":"debug","origin":"context","data":[{"shell-user-key":"4038888181494199223"}]}
{"ts":"2024-10-14T16:23:11.188Z","seq":197,"category":"debug","origin":"context","data":[{"authenticatedUserKey":"4038888181494199223"}]}
{"ts":"2024-10-14T16:23:11.189Z","seq":198,"category":"warn","origin":"shell","data":["User does not have entitlements."]}
{"ts":"2024-10-14T16:23:11.502Z","seq":199,"category":"debug","origin":"context","data":[{"shell_userType":"external"}]}
{"ts":"2024-10-14T16:23:11.506Z","seq":200,"category":"log","origin":"lifecycle","data":[{"event":"appReadyInvoked","launchParams":"undefined"}]}
{"ts":"2024-10-14T16:23:11.591Z","seq":201,"category":"log","origin":"updater","data":["checkForUpdates: Starting automatic check for updates"]}
{"ts":"2024-10-14T16:23:11.591Z","seq":202,"category":"log","origin":"updater","data":["setCheckingForUpdates: checkingForUpdates = true"]}
{"ts":"2024-10-14T16:23:11.591Z","seq":203,"category":"debug","origin":"context","data":[{"lastCheckForUpdates":"checkInProgress"}]}
{"ts":"2024-10-14T16:23:11.591Z","seq":204,"category":"info","origin":"updater","data":["Checking for update"]}
{"ts":"2024-10-14T16:23:11.594Z","seq":205,"category":"log","origin":"shell","data":["action=updateConfiguration type=updateConfigurations",{"origin":"keyboardShortcuts"}]}
{"ts":"2024-10-14T16:23:11.598Z","seq":206,"category":"log","origin":"shell","data":["single-spa start"]}
{"ts":"2024-10-14T16:23:11.800Z","seq":207,"category":"debug","origin":"goto-network-measurement","data":["subscribing to the Event Bus.."]}
{"ts":"2024-10-14T16:23:11.800Z","seq":208,"category":"debug","origin":"goto-network-measurement","data":["Notification Channel is inactive, switching to periodic CCREQ polling.."]}
{"ts":"2024-10-14T16:23:11.800Z","seq":209,"category":"debug","origin":"goto-network-measurement","data":["resume GTNT.."]}
{"ts":"2024-10-14T16:23:11.802Z","seq":210,"category":"debug","origin":"goto-network-measurement","data":["associate the user with the systemCode/machineId '30c35f52-558b-48f2-8381-e15915141433/6b3fa227-d53a-53c9-ba84-dc80f78b3c40'..."]}
{"ts":"2024-10-14T16:23:11.802Z","seq":211,"category":"debug","origin":"goto-network-measurement","data":["Notification Channel is active, switching to on-demand CCREQ polling.."]}
{"ts":"2024-10-14T16:23:11.809Z","seq":212,"category":"log","origin":"shell","data":[{"msg":"GoTo Shell Performance Measurements","shell_init":{"duration":222.19999998807907,"startTime":0},"shell_appToShell":{"duration":163.59999999403954,"startTime":222.19999998807907},"shell_shellStartToDone":{"duration":769,"startTime":385.7999999821186},"shell_internalApiFetches":{"duration":147.19999998807907,"startTime":386.59999999403954},"shell_contextApiSetup":{"duration":166.80000001192093,"startTime":534.3999999761581},"shell_launchDarklySetup":{"duration":145.10000002384186,"startTime":703.3999999761581},"shell_UnleashSetup":{"duration":133,"startTime":705.8999999761581},"shell_@getgo/web-meeting-shell-integration/extension_loadExtensionScript":{"duration":63.400000005960464,"startTime":942.0999999940395},"shell_@goto/oos-meeting-meet-now_loadExtensionScript":{"duration":10,"startTime":1005.5999999940395},"shell_@goto/oos-meeting-background-service_loadExtensionScript":{"duration":6.799999982118607,"startTime":1015.5999999940395},"shell_@goto/oos-meeting-app_loadExtensionScript":{"duration":7.300000011920929,"startTime":1022.3999999761581},"shell_@ucc/cc-analytics_loadExtensionScript":{"duration":87.19999998807907,"startTime":1029.699999988079},"shell_@ucc/cc-surveys_loadExtensionScript":{"duration":11.600000023841858,"startTime":1116.8999999761581},"shell_@dce/engagements-web-components-loader-extension_loadExtensionScript":{"duration":1.7999999821186066,"startTime":1128.5},"shell_@goto/network-measurements_loadExtensionScript":{"duration":10.800000011920929,"startTime":1130.3999999761581},"startingURL":"https://app.goto.com/"}]}
{"ts":"2024-10-14T16:23:11.862Z","seq":213,"category":"debug","origin":"goto-network-measurement","data":["Notification Channel is active, switching to on-demand CCREQ polling.."]}
{"ts":"2024-10-14T16:23:13.140Z","seq":214,"category":"info","origin":"updater","data":["Update for version 4.11.0 is not available (latest version: 4.11.0, downgrade is disallowed)."]}
{"ts":"2024-10-14T16:23:13.140Z","seq":215,"category":"debug","origin":"updater","data":["handleUpdateNotAvailable: update not available"]}
{"ts":"2024-10-14T16:23:13.140Z","seq":216,"category":"log","origin":"updater","data":["setCheckingForUpdates: checkingForUpdates = false"]}
{"ts":"2024-10-14T16:23:13.140Z","seq":217,"category":"debug","origin":"context","data":[{"lastCheckForUpdates":"noUpdateAvailable"}]}
{"ts":"2024-10-14T16:23:30.779Z","seq":218,"category":"debug","origin":"main-window","data":["blur"]}
{"ts":"2024-10-14T16:23:34.427Z","seq":219,"category":"log","origin":"periodic-stats","data":[{"cpuNormGoToAv":"1.68","cpuCoresGoToAv":"20.12","cpuNormSysAv":"18.44","cpuCoresSysAv":"221.29","memGBGoToAv":"0.39","memGBFreeSysAv":"3.42","cpuNormMainProcessAv":"0.33","memGBMainProcessAv":"0.15","cpuNormRendererProcessesAv":"0.53","memGBRendererProcessesAv":"0.17","cpuNormGPUProcessesAv":"0.79","memGBGPUProcessesAv":"0.05","cpuNormUtilityProcessesAv":"0.02","memGBUtilityProcessesAv":"0.03","memGBMainProcessHeapTotalSizeAv":"0.02","memGBMainProcessHeapSizeLimitAv":"4.00","memGBRendererHeapTotalSizeAv":"0.05","memGBRendererHeapSizeLimitAv":"4.00","periodicStatsCounter":14,"processUptimeSecs":"840.45","osUptimeSecs":"686811.00"}]}
{"ts":"2024-10-14T16:23:39.291Z","seq":220,"category":"debug","origin":"main-window","data":["hide"]}