Forum Discussion

JodiAliceRecep's avatar
JodiAliceRecep
Active Contributor
23 days ago
Solved

LogMeIn Resolve Desktop Console Logging Me Out Of Connected Remote Sessions

I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit.  I multitask a lot, so it's driving me crazy, because when I go back to the Desktop Console, it's making me log into it again.  Can I turn this off somehow?  It's new behavior.  

Remote Support

12 Replies

Show More
  • KateG's avatar
    KateG
    GoTo Manager
    19 days ago

    Hi JodiAliceRecep​ 

    Thanks for your patience. I'm confirming this is a known issue, the team is currently working on a fix and it should be resolved soon. I will update the thread when I hear more. 

    Thanks again for your patience as we work on a resolution.