Forum Discussion

javeryt's avatar
javeryt
Active Contributor
8 months ago

GoToAssist unattended Mac showing offline

I'm trying to install the unattended package on MacOS. I download the unattended PKG file from our console. I install on the Mac. Install seems to go fine, and I give permissions where needed. Con...
GlennD's avatar
GlennD
GoTo Manager
8 months ago

Hi javeryt, welcome to the community.

 

Are there any other Unattended computers already on this network and showing as Online?

 

  • javeryt's avatar
    javeryt
    Active Contributor
    8 months ago

    Yes, I see 22 online right now.

    • GlennD's avatar
      GlennD
      GoTo Manager
      8 months ago

      The new Mac Security and Privacy settings shouldn't prevent the software from connecting to our servers, and since you have other unattended computers online the network firewall doesn't appear to be the issue either. I suspect that maybe the daemon hasn't started automatically after the install, rebooting the Mac should correct that.

       

      • javeryt's avatar
        javeryt
        Active Contributor
        8 months ago

        I have rebooted several times, but it doesn't seem to help.

        Anything else I can check? I do appreciate the help.