Forum Discussion

javeryt's avatar
javeryt
Active Contributor
5 months ago

GoToAssist unattended Mac showing offline

I'm trying to install the unattended package on MacOS.

I download the unattended PKG file from our console.
I install on the Mac. Install seems to go fine, and I give permissions where needed.

Console icon in top right shows 'offline' and the computer never shows in our list of 'unattended devices'.

 

I'm not sure what I'm doing wrong. I've done this many times before, and it has worked fine.

Please help.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Hi javeryt, welcome to the community.

     

    Are there any other Unattended computers already on this network and showing as Online?

     

      • GlennD's avatar
        GlennD
        GoTo Manager
        5 months ago

        The new Mac Security and Privacy settings shouldn't prevent the software from connecting to our servers, and since you have other unattended computers online the network firewall doesn't appear to be the issue either. I suspect that maybe the daemon hasn't started automatically after the install, rebooting the Mac should correct that.