Unattended Authorization

Question

I have used the Unattended solution and I like that it allows me quick access to assist a customer, however it does not require them to authorize me from viewing and taking control of their screen.&nbsp; I would like to see this feature in an upcoming release.&nbsp; Anyone else which they had this feature?&nbsp; Anyone looking to another product it it's not on the roadmap for GoTo?

glennd · Answer

Hi jmcgowan13033, welcome to the community.
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The purpose of Unattended Support is that a trusted technician can connect to the computer at any time to work on it. If the User is at the computer when the technician tries to connect and they see a notification and have the opportunity to decline the connection if they want. What you are asking for is already provided in the Attended Session experience.

kaz111 · Answer

This Glenn. I would not be able to support my clients without GTA unattended support service during after-hours, weekends, etc. - essentially any time they will not be working with their computer.&nbsp; I also use it for quick review or repair support connections when the client is at his/her computer and I do ask them to click Yes to allow me to connect.&nbsp; I only install Unassisted Support when my clients trust me and there is ALWAYS advanced communication and verbal/written approval before I connect.

jmcgowan13033 · Answer

Thanks you GlennD, I see the purpose, but many solutions offer the ability for the end user to have a level of control. &nbsp;Without the user having the ability to say yes or no, a technician can take control without consent and it becomes a problem when that user forgets that they have concern. &nbsp;I’m looking out for my team. &nbsp;Also, &nbsp;I have used other products which allow my team to manage the machines without the users consent when they are not logged in; like you mentioned. &nbsp;