Forum Discussion

dsheridanIrl's avatar
dsheridanIrl
New Member
8 days ago

Email Notifications - Bounced Address

Hi,

We are experiencing an issue when support users are not receiving emails then an issue are created or updated. This is affecting users on different email domains including our own office. When we check the activity logs it shows the address as "bounced" and/or  "error dialing remote address:" 

As this is happening to multiple clients is it not a issue with the client email system.

Does anyone  know what could be causing this?

 

Regards,

Denis Sheridan

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 days ago

    Hi dsheridanIrl, welcome to the community.

     

    I am not aware of any service issues currently, but I am checking with support. Did the affected users successfully receive Service Desk emails previously?