Forum Discussion

Brad11's avatar
Brad11
New Member
11 years ago

Issues Managing SubStatuses (Not Resolved Statuses)

We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (and subsequent email functionality from Reports). It would also be helpful to have this available in Triggers.

Is there anyway for us to use these Statuses with Reports??
Question
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    The option won't appear if you're looking at the report in Global View. You have to be within a Service for the option to appear (as the options can differ between services).

    Does that explain it?
  • Brad11's avatar
    Brad11
    New Member
    11 years ago
    Thank you Luke, That's exactly what I'm searching for. However, I do not see that option when creating a Report. Can you look at our settings and see if I did something wrong when setting those sub-statuses
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    Hi Brad,

    Yes you can create reports and dashboard queues based off incident statuses.

    When you're within a service, and create a new report, the "Incident Status" option should appear near the top of the list:


    Allowing you to select any of the not resolved or resolved statuses you have defined:


    Hope this helps :)

    Luke