Remove Inactive users - Change email address

Now that I think about it I need to pickup 2 more licenses before I can activate and then deactivate them...

Have you checked to make sure the user is not a member of a team before you delete him? I am having the same problem and I think it has to something with group memberships....

Can anyone advise if there has been an update on this? I have two users with the same name and email address. When I raise a new incident and try and assign to this person they are not receiving the notification email and I think this is why. Is it possible to delete the email address in the duplicate record?

Glenn's comment takes you to the GotoAssist seats manager which allows you to remove accounts, however the ServiceDesk app itself does not actually pay any attention to these users.

Glenn; What screen or program are you referring to?

Support confirmed that there is a Product enhancement request for this but that they do not have a release date for this feature...

Nor can they 'hack the database' for me to remove the two unwanted users.

I've logged this with Support to see if we can get it resolved

Hi

We need the delete option - I have two users who have joined me from another company that were contracting to me. I now have these users doubled and I can not differentiate between them. When selecting group members their accounts look identical - i can't tell which is the active account and which is the inactive account (inactive users shouldn't be able to be selected in the create new/edit group window without some marker saying inactive - see the attached screenshot and you tell me which ones are active?)


Also I can not edit the users name to make it clear that they are inactive (e.g. by adding -inactive to their names).

Let me delete users!!!!!!

I agree with info and Jason. Give us a delete option, at least at admin level.

Hi,

Just so it is clear, you cannot "delete" the user, only deactivate their account so they can no longer use the service.