Forum Discussion

MicroTechSys's avatar
MicroTechSys
New Member
14 days ago

Call Reporting Ideas

Need ability to have automatic notifications by email of Abandoned Calls, Missed Calls, etc.  Need option to set a schedule of frequency how we want to be notified: End of day, Every hour, specific time, Every 30 minutes, etc.

Like to monitor a Call Report template and have the screen automatically refresh every minute or a desire set time so we can see real time reporting of Abandoned Calls, Missed Calls, or any Template selected.

There are many reasons for these suggestions.  Employees may be ignoring calls.  Higher than normal call volume alerting us to add staff to call queue.  Phone system could be down or not ringing.  Caller waiting too long on hold in call queue or call park.

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    14 days ago

    Hi MicroTechSys​ Welcome to the Community! 

    Thanks for your suggestions. I'm happy to share this with the team. 

    I recommend checking out the GoTo Connect Idea Board to see if your suggestions have already been posted. I just looked myself and didn’t find an existing idea specifically about email notifications for missed or abandoned calls, so you may want to add that as a new suggestion! Please remember to submit one idea at a time—this makes it easier for the team to track analytics and for other users to vote on each individual feature.

    Also, are you familiar with the Supervisor Dashboard within GoTo Connect? It provides some real-time monitoring tools that might be similar to your call report template.