Forum Discussion

g217469's avatar
g217469
Active Contributor
13 days ago

Phones shutting off

In the old portal, licenses were assigned to the device.  We could easily change the assigned uer, or extension, something we do everyday, quickly and with out service disrruption to the device.  In the new PBX, licenses are assigned to the user. Every time I am asked to change the user, the phone shuts off. I am having to aks our customers to unplug then plug back in the phone.  This is terrible.  If someone can explain the process that will allow us to change user, extensions, or primary and secondary, whatever that is, so the phone does not shut off, We would greatly appreciate it. 

1 Reply

  • KateG's avatar
    KateG
    GoTo Manager
    12 days ago

    Hi g217469​ Happy New Year 

    Thanks for your question and feedback. 

    Currently, the most effective workaround is to configure phones as standalone devices. This way, the device remains operational regardless of user assignments and won’t shut off when user changes occur.

    This shift is part of GoTo’s transition toward a business-grade software experience, with licensing based on users instead of hardware. Some basic use cases are still supported for legacy setups, but the main direction is moving away from hardware-first workflows.