Forum Discussion

chet1's avatar
chet1
Active Contributor
2 years ago

Finally forced to the new GTM. Absolutely looking for an alternative, b/c it's worse in every way.

Where do I start?

 

Using GTM now forces a trip through a browser for some reason. I have no idea who thought this was a good idea, because it's awkward and silly. Previously, GTM was just an application I'd run to start my meetings. How is this better?

 

The "new" GTM is a serious screen hog, and has absolutely no respect for the need of a user to see OTHER things on the screen besides GTM. Again, who thought this was a good idea?

 

Remote control of other attendee desktops/apps is now badly broken. This was a KEY part of how we've used GTM for over a decade. Candidly, if Teams is doing a better job than you at this, I'm not sure why we pay for you.

 

Countless needless interface tweaks make the tool harder to use. I'm sure some sales drone or apologist will tell me you've done "research," but if it takes MORE clicks and MORE hunting to find features now than it did in the old version, the new version is therefore WORSE for me.

 

How do I use the old version? Because if I can't, maybe I'm not going to use ANY version.

  • GlennD's avatar
    GlennD
    2 years ago

    Hi chet1, welcome to the community.

     

    I would recommend reviewing our GoTo App User Guide or taking advantage of our free training resources to help adjust to the new UI. Enabling Flexible Layout will let you breakout GoToMeeting elements and move them to other monitors or areas of your screen. 

     

    For now, you can switch back to the classic GoTo Meeting app to host and join meetings. 

    1. Sign in to your GoTo app.
    2. From your profile icon, select Settings.
    3. From Meetings > General > Explore the new GoTo, deselectd Use the new GoTo.
    4. The next time you join or host a meeting, you will be launched in the classic GoTo Meeting desktop app or browser.
       
  • Jana Stockwell's avatar
    Jana Stockwell
    Active Contributor
    3 days ago

    Agreed! My team of 5 users has the same complaint. The old version was infinitely better. As a presenter, you could see what you were presenting on screen, application only or full desktop, instead of just guessing/hoping! I need to ensure I am not sharing sensitive windows, and the new interface (forced to the web) does not allow this.

    Secondly, the OLD GoToMeeting app was best of all — it enabled collaborative drawing by all participants simultaneous. This was crucial for our business, as a fine art studio, working with fabricators and engineers to review plans and photos on screen. Now, our hands are virtually tied — We cannot properly QC projects via photos and drawings and troubleshoot design changes without the ability to have all participants draw (and select their own pen colors for clarity). What was once a tremendously unique application is now common and indistinguishable from the others. What a huge loss.

    We will be seeking a new service if these cannot be corrected.

  • GBNgal's avatar
    GBNgal
    Active Contributor
    5 days ago

    Weighing in as one who would appreciate a way to revert to previous GTM version.  Thank you Glenn for your attention, but you didn't answer the previous posters questions.  I would like to know as well, as a frustrated Organizer.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi chet1, welcome to the community.

     

    I would recommend reviewing our GoTo App User Guide or taking advantage of our free training resources to help adjust to the new UI. Enabling Flexible Layout will let you breakout GoToMeeting elements and move them to other monitors or areas of your screen. 

     

    For now, you can switch back to the classic GoTo Meeting app to host and join meetings. 

    1. Sign in to your GoTo app.
    2. From your profile icon, select Settings.
    3. From Meetings > General > Explore the new GoTo, deselectd Use the new GoTo.
    4. The next time you join or host a meeting, you will be launched in the classic GoTo Meeting desktop app or browser.
       
    • chet1's avatar
      chet1
      Active Contributor
      2 years ago

      There is no option for me under Profile -> Settings -> Meetings to return to the functional version.

       

      I have been using GTM for over a decade. If continuing to do so requires that I take time out of my day to research how to use a tool I've had for that long, then I may as well look into OTHER tools, too. I mean, part of the value of having a long relationship with a product is that you know how it works.

       

      By fundamentally changing how it works for no good reason, GTM has reduced the value of that experience to zero. I can't even work out how to take control of another attendee's computer, which is a KEY thing I need to do several times a day.

      • integriventures's avatar
        integriventures
        New Member
        24 days ago

        I too have been forced to permanently use the GoTo meeting browser based application. I have spent hours searching on how to restore the GoToMeeting Suite - desktop application. Is there a known solution to revert back to the desktop application version?