Forum Discussion

johnLoL's avatar
johnLoL
New Contributor
4 years ago

Why am i hitting the error message 12002?

Why am i hitting the error message 12002?

  • AshC's avatar
    AshC
    4 years ago

    johnLoL  This error message is related to your Windows operating system, and usually indicates some updates are needed there.  Start by checking for Windows updates, then visit the PC's manufacturer website to install any available driver updates.  Re-installing GoToMeeting may also be needed if the problem persists.

  • johnLoL's avatar
    johnLoL
    New Contributor
    4 years ago

    Could you share the link of this tutorial please?

    Thanks

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      johnLoL  This error message is related to your Windows operating system, and usually indicates some updates are needed there.  Start by checking for Windows updates, then visit the PC's manufacturer website to install any available driver updates.  Re-installing GoToMeeting may also be needed if the problem persists.