SMS Registration - not helping
I'm currently waiting for a rep - after 45 minutes. This is the fourth or fifth time my registration has been turned down. This is the third time I'm going to speak with a rep - which is two times ...
Forum Discussion
I have been called over 15 times to customer support. I am currently on hold for 1 hr. I have redone my campaign 3 times! Just saw it was rejected again. I went over everything and used the language suggested by Grasshopper and its still got rejected. I am losing my mind!! I do not know what this means or what they want me to do now. I called other VIOP providers and they say even if I switch I will have to redo the registration from scratch and approval takes 20 days. This is so messed up. I cannot believe that Grasshopper is not answering the darn phone.
Reason for Failure: DCA2: Needs compliant and accurate CTA information, Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages w
Hi dsilva424, welcome to the community.
Unfortunately, a lot of customers are calling currently because of the deadline. So while we have every representative available taking calls the hold time is longer than usual.
From what you have posted I would recommend checking that you have both the opt-in/opt-out messaging displayed as required and SMS messages like the examples I provided in a earlier reply in this thread.
I appreciate your response in a time of almost complete black out on communication.
I implemented the changes to language and opt-in/opt-out information exactly as it was provided in Grasshopper's example over a month ago and now they changed it again and there is NEW example to that I must comply with! How is that fair? This is my business. I have been dealing with this for months!! I finally spoke with support after being on hold for 1 1/2 hours and basically there are new additional tweeks to language. This is not right. As a company Grasshopper failed. I am so upset I have spent my entire day trying to fix this. Unfortunately my website is run by tech overseas and I may not make it for new submission but definitely will not be approved by the deadline. Who is to say they wont change rules again!
