SMS Registration - not helping
I'm currently waiting for a rep - after 45 minutes. This is the fourth or fifth time my registration has been turned down. This is the third time I'm going to speak with a rep - which is two times ...
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This process has been a disaster, and it seems pretty clear "it's not me." Ridiculous wait times, and a registration form that seemingly changes EVERY TIME you go to it! Today, after waiting for 5 days in "Pending," I get a message that things still might be rejected. Only now when I go to the form, it now has a new AI driven pre verify tool to let you know if it's right. How wonderful that would've been to have a few MONTHS ago! Grasshopper clearly dropped the ball on this, and it's customers are suffering. HOURS wasted trying to get the form right, and now-----no texting until they go through their backlog? If you want to keep more customers after this debacle, I strongly suggest you offer us some kind of perk for the loss of texting during this ridiculous process. Perhaps a free extra service option?
This new AI tool keeps telling me that things are wrong and the agents are telling me that its ok. It is flagging for terms and conditions but allegedly terms and conditions is not required. This is an utter mess. I have copied thier examples into my website multiple times only for it to change without notifying me and then also their reps verify my submission and then its rejected for what THEY approved. ITS CRAZY
