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@SOSCOMP After updating the computers did you reboot them? Can you update one and then reboot it and see if ESET still reports an issue? If the driver is in use at the time the update will not be abl... See more...
@SOSCOMP After updating the computers did you reboot them? Can you update one and then reboot it and see if ESET still reports an issue? If the driver is in use at the time the update will not be able to replace it fully until the system is rebooted.          
We plan to remove the Uninstall option from the Windows Unattended client menu. Agents will still be able to uninstall the Unattended software through the web console or the Programs and Features are... See more...
We plan to remove the Uninstall option from the Windows Unattended client menu. Agents will still be able to uninstall the Unattended software through the web console or the Programs and Features area in Windows itself.
Thank you. It looks like this unattended computer was never updated to Version 4.8, build 1702 which was released in April 2021and is the latest version. As there are no log files in the build 1692 f... See more...
Thank you. It looks like this unattended computer was never updated to Version 4.8, build 1702 which was released in April 2021and is the latest version. As there are no log files in the build 1692 folder we do not have much to go on.    I would recommend checking your Device Group settings and make sure they are set to Regular Updates so that all of them update to Version 4.8, build 1702. If this particular computer is already in a Device Group set to Regular Updates and has not updated automatically itself, I would uninstall and then set up Unattended Support again fresh with v4.8        
Hi @Stuart33,    Welcome to the GoTo Community. I wasn't able to replicate your experience and it's not a known issue at this time so it's a bit of a headscratcher.    Can you let me know the... See more...
Hi @Stuart33,    Welcome to the GoTo Community. I wasn't able to replicate your experience and it's not a known issue at this time so it's a bit of a headscratcher.    Can you let me know the following:    Are you using the Classic GTM or the GoTo App?  Are you on the latest version?  Could you try testing your meeting room by locking the room, dialing in and see if you hear a message PM me the Meeting ID so we can take a closer look? (click on my user name on the left and on the next page you will see the option to message me on the top right)
Hi @LinaK    Welcome to the GoTo Community. Thanks for sharing your feedback here, it has been noted by our team and improvements are coming to certificates.    You might also want to check o... See more...
Hi @LinaK    Welcome to the GoTo Community. Thanks for sharing your feedback here, it has been noted by our team and improvements are coming to certificates.    You might also want to check out the idea section and vote and comment on the posts similar to your requests, like: this one requesting participation time  and this one on customization Thanks again for the feedback, we do want to hear what you would like to see. 
We did that last week when we found out about the release-it did not help. Please see all of my previous posts in htis thread. So far the only thing working is to uninstall and reinstall LogMein.   ... See more...
We did that last week when we found out about the release-it did not help. Please see all of my previous posts in htis thread. So far the only thing working is to uninstall and reinstall LogMein.   2 out 140 PCs done 😞  Please help.
Hi @dharrel,   Once you open a case, our support team can evaluate if it's necessary to bring in your customer. 
@KateG,   Thanks for push.  That got me in the right direction.  It was not set for the softphone in the drop down.   I appreciate the help.  
Same problem here, only audio no video (MacBook Air 2020, updated to Sonoma just yesterday). Luckily, iPad OS was OK and so I attended the webinar with another device. Glad to see I'm not the only on... See more...
Same problem here, only audio no video (MacBook Air 2020, updated to Sonoma just yesterday). Luckily, iPad OS was OK and so I attended the webinar with another device. Glad to see I'm not the only one. Ironically, I hadn't updated Mac OS so far... just in case there could be any compatibility issues! 😐
Hi @maxkirst welcome and thanks for visiting the GoTo Community.    Our team is currently aware of issues associated with Mac OS 14. We will update the community when we learn more. Thanks for yo... See more...
Hi @maxkirst welcome and thanks for visiting the GoTo Community.    Our team is currently aware of issues associated with Mac OS 14. We will update the community when we learn more. Thanks for your patience and report.    Read the support article here
    We're actively working on adjusting our app to meet the latest changes. With this new change, you can expect performance and quality improvements.   Note: This only impacts macOS 14 Sonom... See more...
    We're actively working on adjusting our app to meet the latest changes. With this new change, you can expect performance and quality improvements.   Note: This only impacts macOS 14 Sonoma users presenting during meetings. However, we've detected audio and video issues for users on macOS 14 Sonoma. If you haven't upgraded to macOS 14 Sonoma, please wait until all issues are resolved.   Read the support article here
Hi @moonsangwook, once your support ticket is assigned to a representative they will email you regarding the refund request.  
Hi @jian01,   Our support team has emailed you and you need to reply to them, we do not process cancelations or refund requests in the community.  
Hey there, any news regarding this? Today I encountered the same issue: I can connect to a meeting, but I only receive audio. The user interface (UI) isn't displayed, and there are no additional op... See more...
Hey there, any news regarding this? Today I encountered the same issue: I can connect to a meeting, but I only receive audio. The user interface (UI) isn't displayed, and there are no additional options. I'm using a MacBook Pro M1 Pro with the latest OS release 14.4 (23E214) and the latest version of GoToMeeting. Thanks in advance!
Hey! Last Tuesday we released a new host version that is slowly being deployed to customers. You can update manually to this latest version that contains the fix of the issue detected by ESET. 
Hi-just checking to see if you kn ow if the LMI team is working on a fix -thanks!
Thank you for canceling your subscription. But I didn't hear about a refund. It was an unwanted payment. Please refund.😭 When is a refund possible?😢  
Hi! The feedback we get from our customers is that the automated certificates sent out after the webinars   1) take a long time to download 2) do not have an appealing design  3) are lacking info... See more...
Hi! The feedback we get from our customers is that the automated certificates sent out after the webinars   1) take a long time to download 2) do not have an appealing design  3) are lacking information such as name of speaker and duration of webinar   From our end, we would like to be able to personalize the  certificates a bit, such as adding the logo or changing the colour. Thanks! /Lina, TePe
Glenn D Thanks for your help. I confirmed that my subscription was cancelled. But I still haven't received a refund, so I want to know if I can get a refund. Thanks again for your help. Have a nic... See more...
Glenn D Thanks for your help. I confirmed that my subscription was cancelled. But I still haven't received a refund, so I want to know if I can get a refund. Thanks again for your help. Have a nice day!
I couldn't find a folder named 1702.  Found 1692 but the size was zero kb.