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jmargel74
New Contributor

Cancel Account

Please disable my auto-renewal and cancel my account. 

‎08-21-2017 02:53 PM
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1 ACCEPTED SOLUTION

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AshC
GoTo Moderator
GoTo Moderator

Re: Cancel Account

As per the Community Guidelines, we cannot securely manage billing requests here. 

 

You must contact Customer Support directly for assistance with Cancellation, Refunds, and Deletion requests:  https://community.logmein.com/t5/GoToWebinar-Discussions/New-to-Go-to-Webinar-What-Does-the-Audience...

 


Ash is a member of the GoTo Community Care Team.

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View solution in original post

‎12-21-2020 01:40 PM
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25 REPLIES 25
jmargel74
New Contributor

Re: Cancel Account

I have not received any response to this.  I want my account DELETED and NOT have my credit card charged again for another year.  Please reply.

‎08-22-2017 10:13 AM
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rjp-sh
Active Contributor

Disable Auto-Renew

Please disable auto-renew on my account. 

‎01-08-2018 11:14 AM
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Zer0Byte
Active Contributor

Re: Disable Auto-Renew

They will not do any changes to your billing over the internet. You will have to call to cancel your subscription.
‎01-25-2018 11:36 AM
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alan77
New Contributor

Disable Auto-Renew

I need to disable the auto renew feature from my account please.

‎10-04-2018 08:35 AM
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alan77
New Contributor

Re: Disable Auto-Renew

I would like to disable this feature on my account too, sent a mail to the sales person who was responsible of selling me the product, but no reply.

 

‎10-04-2018 08:36 AM
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AshC
GoTo Moderator
GoTo Moderator

Re: Disable Auto-Renew

@alan77 Sorry, we don't typically have dedicated sales persons responsible for individual accounts.  Have you tried to contact our support group directly?  :  Contact Central Support


Ash is a member of the GoTo Community Care Team.

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‎10-04-2018 12:54 PM
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alan77
New Contributor

Re: Disable Auto-Renew

can you please give me their email address since they don't have a phone number in my country/area

thanks

‎10-05-2018 04:12 AM
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AshC
GoTo Moderator
GoTo Moderator

Re: Disable Auto-Renew

@alan77  I have created a case for our support team to follow up with.


Ash is a member of the GoTo Community Care Team.

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‎10-11-2018 06:29 PM
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alan77
New Contributor

Re: Disable Auto-Renew

thank you for your follow up, but all is needed is to disable the auto renew on my account, and make it manual

‎10-12-2018 03:23 AM
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