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mfs
New Contributor

Remote Printing

I have one specific user under our LogMeIn Central account that is unable to use the remote printing option.  This user has full admin rights but the remote printing option remains greyed out. Host preferences for the computers on the account have remote printing enable. All other accounts under our Central account work correctly. Any ideas?

7 REPLIES 7
AshC
Retired GoTo Contributor

Re: Remote Printing

@mfs  Can you tell us which operating system the problem client is utilizing?  

 

Is Remote Printing for this host also missing when you connect from different clients? 


Ash is a member of the LastPass Community Care Team.

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mfs
New Contributor

Re: Remote Printing

Yes it is missing.

AshC
Retired GoTo Contributor

Re: Remote Printing

In that case, it indicates a problem at the Host end.  Is it printing locally OK? 

 

I would check the printer spooler there to confirm it is sending the jobs correctly.  If it is, then a re-install of LogMeIn may be needed. 


Ash is a member of the LastPass Community Care Team.

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mfs
New Contributor

Re: Remote Printing

Printing locally is working fine. 

AshC
Retired GoTo Contributor

Re: Remote Printing

@mfs  Any luck after re-installing the endpoint there? 


Ash is a member of the LastPass Community Care Team.

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mfs
New Contributor

Re: Remote Printing

Same issue after reinstalling

AshC
Retired GoTo Contributor

Re: Remote Printing

You may want to reach out to Customer Support when you are connected from the local client so they can fully document the environment:  https://support.logmeininc.com/central/help/how-do-i-contact-support


Ash is a member of the LastPass Community Care Team.

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