I installed KAV on a group of computers shortly after it was announced (when you still had to go to beta.logmein.com) and everything seemed to be going swimmingly until last night I noticed the "K" had disappeared from management console... two of the machines have had the K replaced with a red sign with an exclamation point on it and nine of them have spinning blue "progress meters."
The hover text for each is
red w/exclamation - "Unable to retrieve activation code. Please try again later. Error Message: Cannot get activation code."
blue progress meter - "Requesting Activaton Code."
The AV status for each is as follows
red w/exclamation - Antivirus status - OK
Virus definition Version - 3 days ago
Inside the application it says I have a license for X number of computers for 44 days and that time period has expired!!!!
blue progress meter -
Virus definition version - yesterday (Inside the application it seems to still be updating)
Very similar problem. Our license says it has 4 days remaining. I contacted support. Their solution was to restart LMI client and wait 24 hours. That makes no sense, I restart the computer daily. They also said that the license is going to be good only for 30 days at a time and renew at the end of the 30 days. I was so excited about this integration, but it is a half baked thing at hte best.
I called LogMeIn both the Wednesday and Friday. On Wednesday, they didn't seem to know it was a problem, but when I called them on Friday they said it was a known issue and that they were working on it, said they'd pass my contact info along and let me know when it was fixed, but I haven't heard anything back from them yet.
Anyone here heard anything more, or anything different?
I had the same problem. I called LMI on 11/01 because Kaspersky said our license was expiring that day and LMI assured me that it would auto-renew the next day, but it didn't, it expired and now all of our users are receiving prompts to renew or switch to Windows Defender. And we can't renew using the Kaspersky dialog windows because it comes with our LMI subscription.
What I've discovered is that if you uninstall Kaspersky, restart the computer, and reinstall Kaspersky, the license is renewed. (Not sure if the license will break again at the end of the month)
Since there's not an option to uninstall Kaspersky through the Antivirus tab in LMI Central, I had to use a a One2Many Remote Command task:
Having the SAME Issue... it installed fine on a couple systems and now that I was going to offer it on other remote system it is coming up with THIS error stating that it is not Activated and that the others only have 44 days before expiration. THIS IS TOTALLY UNEXCEPTABLE!
Who is covering this issue! It will cost funds to get customers back onto a viable Anti-virus solution again...
I spent over 30 minutes on phone with LogMeIn Central support representative, without resolve. He's clicking away on the keyboard (Googling for answers), I SPECIFICALLY inqure as to who the EXPERT is within LogMeIn to assist in support for Kaspersky, and quite frankly, I don't think they have one.
I had to search and locate possible solutions to my dilemma, but have long term concerns for the incorporation of this product into my end users daily workflow, especially when if you had an independent subscription, you could easil get qualified support.