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usafwd
New Contributor

GoTo App Crashes Constantly - Win10

When I click on the Meetings option in the GoTo desktop application it will instantly crash. I am unable to start any of my own meetings. When I join another GoTo meet and try to share my screen when I am made presenter the app also crashes. It worked perfectly one day, wake up the next day and it is constantly crashing. Nothing changed from one day to the next.


I have uninstalled and reinstalled the app multiple times, but the same issue persists.

 

crash.jpg

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3 REPLIES 3
AshC
GoTo Moderator

Hi @usafwd 

I apologize for the difficulty there.

 

Are you able to check with your device manufacturer's website to confirm all the available drivers are up to date? 

 


Ash is a member of the GoTo Community Care Team.

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usafwd
New Contributor

Everything is up to date. It worked yesterday and today it crashes.
AshC
GoTo Moderator

Can you say what the PC model and graphics card is there? 

You can switch back to the classic GoToMeeting app to host and join meetings for the time being:

  1. Sign in to your account at https://global.gotomeeting.com.
  2. Select the Settings icon in the left menu.
  3. Select GoTo App, then disable Use the new GoTo.
  4. The next time you join or host a meeting, you will be launched in the classic GoToMeeting desktop app or browser.

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!