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Robert_Hess
GoTo Contributor

How do I configure the GoTo App to work with a Network Proxy?

In a recent customer case we encountered a problem based on a Proxy PAC file explicitly filtering for "https:".
However, the GoTo app uses also WebSocket connections starting with "wss:"
Hence in this case audio and video connections could not be established.

 

So when designing PAC files, consider that you also have to allow for WebSockets (in a standard config for HTTPS Proxies this should be included by default)

For further details about Firewall and Proxy configuration, you may consult:
https://support.goto.com/meeting/help/minimal-firewall-settings-for-the-goto-app

 

cheers

Robert

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: How do I configure the GoTo App to work with a Network Proxy?

The GoTo app uses also WebSocket connections starting with "wss:"

 

So when designing PAC files, consider that you also have to allow for WebSockets (in a standard config for HTTPS Proxies this should be included by default)


For further details about Firewall and Proxy configuration, you may consult:
https://support.goto.com/meeting/help/minimal-firewall-settings-for-the-goto-app 

 

Glenn is a member of the GoTo Community Care Team.

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1 REPLY 1
GlennD
GoTo Manager

Re: How do I configure the GoTo App to work with a Network Proxy?

The GoTo app uses also WebSocket connections starting with "wss:"

 

So when designing PAC files, consider that you also have to allow for WebSockets (in a standard config for HTTPS Proxies this should be included by default)


For further details about Firewall and Proxy configuration, you may consult:
https://support.goto.com/meeting/help/minimal-firewall-settings-for-the-goto-app 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!