Hi @AWR, welcome to the community.
Sorry for any frustration, would you mind providing some more details?
- Which version of GoToAssist did you use successfully with these computers before you tried GoTo Resolve, was it GoToAssist v4 (classic) or the new GoToAssist v5?
- What OS do these computers run?
- Were these local computers that you have access to?
We will review session logs on our side to see what can be learnt.
Glenn is a member of the GoTo Community Care Team.
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