Solved: Helpdesk: configure emails sent to final user and ...

idelucas · ‎05-27-2022

Hi, I'm testing the service in order to check if it meets the needs our company has. Is there a way to configure the emails sent to the final user? I would like to choose when to notify the user of status changes or just notify resolved/closed status, not every single modification made in the ticket. Also, there's a way the asignee doesn't recieve the emails of the changes made?

Thank you for any clarification on this topic.

GlennD · ‎06-01-2022

Hi @idelucas, welcome to the community.

We currently do not support customizing notifications, but we have received this request before and we are looking into it. Are there any other enhancements to the notifications that you would like to see?

Glenn is a member of the GoTo Community Care Team.

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GlennD · ‎06-01-2022

Hi @idelucas, welcome to the community.

We currently do not support customizing notifications, but we have received this request before and we are looking into it. Are there any other enhancements to the notifications that you would like to see?

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

Helpdesk: configure emails sent to final user and asignee

Re: Helpdesk: configure emails sent to final user and asignee

Re: Helpdesk: configure emails sent to final user and asignee