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sdiaz
Active Contributor

Is there a portal where the user can see the state of the ticket?

Hello! I am wondering if the user who create the ticket can check the status of the ticket in a portal in case he/she is authenticated.

Thank you in advance.

Sergio
‎04-16-2022 05:36 AM
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2 REPLIES 2
GlennD
GoTo Manager
GoTo Manager

Re: Is there a portal where the user can see the state of the ticket?

Hi @sdiaz, welcome to the community!

 

Great question. GoToResolve ticketing  does not support this yet, but it is something we plan to add in a future update.

 

Glenn is a member of the GoTo Community Care Team.

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‎04-18-2022 04:57 PM
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sdiaz
Active Contributor

Re: Is there a portal where the user can see the state of the ticket?

Nice to hear that. In fact, it would be great if you can add integration for that portal to Wordpress to integrate the system with the company website.
‎04-18-2022 05:40 PM
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