Hi @efanning, welcome to the community.
By default, all new users get an invite once they are assigned a seat. They are then asked to set a password. If SSO has been set up, that will only apply to users that have been selected to use SSO. If Requested, they can be forced to use SSO. However, in this case, as long as you don't add them to the SSO list, this new user should be able to just use their credentials.
Glenn is a member of the GoTo Community Care Team.
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