Has anyone had the issue where they are unable to Save a Ticket in the Help Desk? This started around mid day on 8/24/22, when we go to the Help Desk and Add a Ticket, when we fill out the information then try to click Save Ticket, we get a red label at the top saying Internal server error, and nothing happens. Doesn't save it doesn't navigate away from the page. We tried then sending the ticket in through Email to the Service Group email address and that is not working either. We never get an email or a new ticket appearing in the Help Desk. Any Ideas?
I created a Support Ticket, but My experience with GoTo Resolve is that they are very slow to respond to support requests, have yet to hear anything back since then. Everything else seems to work in Resolve, Except the Help Desk, which we use to track all service requests, and basically dead for us at the moment.
