Hi, I had a similar problem to Jeni, but I was dumber. I was having trouble with a credit card that wouldn't set up an account in Quicken-- that company (Orbitz - Comenity Bank) is what gave me this phone # 877-552-9910
It's a scam-- Pretends to be Quicken / intuit, wants a lot of money. ($400 for a 3 year up to -$1000 for a "lifetime" contract)-- Don't let them get into your computer. I was an idiot and let them in to screen share because I believed I was talking to Quicken Tech Support -- I've used GoToAssist screen sharing for tech support with legitimate companies-- but this one is NOT- legit- THEY LIE-- Claim that my files are "44% corrupted, and if it gets to 50%, no one will be able to do anything" etc-- now I don't know if they downloaded my quicken files , passwords etc. ... the Orbitz / Community person also gave me this # 800-656-6115 which I did not try.
The GOTO session # was 513-956-192 "Jerry" said his # was 1121.
I said I had to think about it and hung up, then I googled the phone #, I found a misleading website that uses Quicken logos but actually eventually says that they are NOT Quicken / Intuit. I also went to the Quicken site and found community posts about how these are 3rd party vendors, not Quicken, etc.
I called the company back for the heck of it to see if they would actually lie when I asked them directly-- and they INSISTED that they were really Quicken / Intuit.
Found this page and uninstalled GoToAssist, as above. Hopefully their scam is just to get me to pay for tech support... and not to scrape my passwords etc. I agree with the people above-- have names, addresses etc.