I am trying to rename a computer on the list of unattendeds.
I do this all the time as I have quite a few of them!
In this case, I have gone on line and changed the name there.
Upon restarting the GoToAssist desktop program, the old name appears THERE!
And, I I try to change the name there, I get:
"the unattended computer was not renamed due to an unexpected error"
At the same time, this one computer just doesn't want to stay connected or to connect at all.
Others are fine.
But, I can remote into another computer on the same network and ping the computer that's the subject of this problem.
OBVIOUSLY, the two lists are out of sync. That's not really acceptable folks!
It sounds like the failure is isolated to just a single Unattended machine. Try rebooting that computer, and then renaming the title once more. Please let us know if this does not fix the error.
I deleted it from the list.
Removed it from the computer.
Rebooted the computer.
Downloaded it again.
Reinstalled it and gave it a short, temporary, name.
Initiated a session with the desktop app. It is still churning............................................................
It finally timed out / failed.
I was able to rename it on the list but then it quickly went to Offline and won't Refresh .. says Power On.
Restarted the desktop app, reconnecte the device session, this time it completed without timing out....
I guess this is an acceptable outcome but the process was NOT GOOD.